Откуда высокий рейтинг? Where does the high rating come from?

We chose the hotel, believing in a good rating, and in the toga we got the following. To begin with, our flight to Turkey was delayed by 10 hours, as a result of which we arrived at the hotel at night with a lost day of rest. At the reception, we were met by two slovenly and dirty-dressed employees, put on bracelets and said that they had no free rooms at the moment and therefore they would put us up with two more women in the room. Amazing! The question arises, how does this hotel confirm rooms when booking. After our indignations, tired and exhausted by a long road. After all, they took us to a room with two other women. Family room, two-room, in one smaller room which, someone already lived, and we got the second room - stuffy, without air conditioning, the windows overlook a very busy noisy highway, the balcony did not close tightly and therefore we did not sleep all night, exhausted from noise and stuffiness. The next day and during the days of our further stay there, it turned out that our situation with accommodation is not unique, but, as it were, in the order of things for this hotel. First, the women are placed next to each other, and then (after, of course, long persuasion, scandals, demands - there is really someone who behaves in this situation) all the same, they are resettled in different numbers. We were also in this situation with 4 more women, already 60-70 years old, they were very scandalous about this, because their sick heart could not stand this noise and terrible stuffiness, and at the reception they “fed us with breakfast”, saying at first that they would be resettled from 10 to 12, then at 12, and then at 14, and even then it is not known exactly. There is no help from the guide Erzhan, he is at one with them. He came only on the first day of the meeting, he actively imposed excursions, then we did not see him. In general, until they contacted the official tour operator, things did not go any further. We slept (or rather didn’t sleep) in this room for two nights, and then we were settled separately, but in the same family two-room suite (by the way, we were later afraid that now unexpected tourist guests would come to us at night, as we once , but it worked). To put it mildly, all this is very unpleasant, and do those people who go on vacation need such problems, and not suffer from the first day. To me, no. There were people who did not care with whom, how and where to live, but to each his own, of course.
The second is food. Uniform, but that's not the point. Dirty mugs, plates, you constantly have to choose more or less clean ones. Problems with forks, constantly missing! During our stay there were poisonings - that's the worst thing. My friend did not escape this either, on the same day another woman was poisoned, but she could not even get up, she was lying, she felt so bad. And in the following days, too, we heard that people felt bad. In general, horror, what can I say.
Here are the two biggest downsides.

The sea is good, just take special slippers with you for entering the sea. The beach is sand and pebble. I liked that you can go near the shore and the water will be up to your shoulders, neck, but at the same time feel the bottom. The sea is the only plus.