Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
5.0
Cleanliness:
7.0
Food:
5.0
Amenities:
6.0
Dinner stone! This guy almost broke his tooth! guest relations replied "we will send you champagne and fruit". Great solution to a problem! By clarifying the relationship, they gave a discount on an a la carte restaurant, the sediment remained terrible.
In a 5* hotel, almost no one speaks English. NONSENSE. Including the majority of guest relations (all questions about the hotel, reservations, etc. are resolved only through this department). It can't even be called strange, it's just something out of the ordinary. It is impossible to agree on anything until you wait for the Russian girl! Not to mention the waiters and all the other employees of the hotel.
- We came for the birthday of a guy who was treated with indifference. In the evening they brought their own champagne and fruits (bananas and plums), and made a discount on the spa.
My birthday fell on the second day of our stay at the hotel, on the very first day we came to guest relations and agreed on a pavilion at Pantone by talking with a girl through Google translator, since she and everyone who was on duty that evening did not know a word in English! So, after much torment, she asked us to come in the morning on the birthday itself to confirm the reservation with a Russian girl. When we arrived, we were told that all the pavilions were occupied, she was not going to agree on an exchange or transfer with anyone, and yesterday no one agreed on anything with anyone. Our anger and resentment can only be imagined. It was lucky that, passing by the spa, the girls saw that something was wrong with us, and dragged us to the hammam. This improved the situation a bit.
? The hotel is small and is located close to another hotel - sitting in a restaurant (regular or Ala carte) you will endlessly listen to a children's disco, first in your hotel, then in another
?
The Ala Carte restaurant does not bring some of the dishes that you order, the names do not correspond to reality (there is no shrimp in the salad with avocado and shrimp, the French seafood soup is actually a vegetable soup with chicken)
- We were also on this vacation during our honeymoon (all documents were confirmed at the reception). It was very disappointing that some of the rooms were decorated with bows, and the pavilions with a festive ribbon, but when I already ASKED to decorate both our room and our pavilion (which we then took anyway) with a bow or ribbon, they answered me - 10 euros! WHAT??????!!!!! ! That is, our birthday and honeymoon is not an occasion for decoration??? ? What a terrible, disgusting goon, very insulting. We were not given a room for lovers of the "love" category either
- Another shock awaited us when we took "chicken nuggets" at lunch...
At first I thought they were made of paper, but after picking them up and completely disassembling them, we identified a bread crumb with a solid chicken flavor there. Shame on you!! ! This is what kids eat! They filmed everything. I will definitely attach
Very uncomfortable, not physiological pillows
Air conditioning in the room is inadequate, no matter how many degrees you set, after a while, it changes to 20 degrees and full power.
Cocktails are all diluted, water with water, ice with coffee syrup is poured instead of cold coffee
+ Good SPA. Top notch service
+ Beach bags included, 2 per room. Super Solution
+ There is good imported alcohol, the main thing is to mention that they poured Chivas, and not just whiskey, for example
+ The pavilions on the pontoon are coolly equipped.
Of course, it's not worth those 100 euros, but compared to similar hotels, these pavilions have a lot of space, several sunbeds, very comfortable, cutlery, plates, fruits and champagne (local) are included. Unfortunately, you still need to go for food yourself, the waiter only brings drinks
In a 5* hotel, almost no one speaks English. NONSENSE. Including the majority of guest relations (all questions about the hotel, reservations, etc. are resolved only through this department). It can't even be called strange, it's just something out of the ordinary. It is impossible to agree on anything until you wait for the Russian girl! Not to mention the waiters and all the other employees of the hotel.
- We came for the birthday of a guy who was treated with indifference. In the evening they brought their own champagne and fruits (bananas and plums), and made a discount on the spa.
My birthday fell on the second day of our stay at the hotel, on the very first day we came to guest relations and agreed on a pavilion at Pantone by talking with a girl through Google translator, since she and everyone who was on duty that evening did not know a word in English! So, after much torment, she asked us to come in the morning on the birthday itself to confirm the reservation with a Russian girl. When we arrived, we were told that all the pavilions were occupied, she was not going to agree on an exchange or transfer with anyone, and yesterday no one agreed on anything with anyone. Our anger and resentment can only be imagined. It was lucky that, passing by the spa, the girls saw that something was wrong with us, and dragged us to the hammam. This improved the situation a bit.
? The hotel is small and is located close to another hotel - sitting in a restaurant (regular or Ala carte) you will endlessly listen to a children's disco, first in your hotel, then in another
?
The Ala Carte restaurant does not bring some of the dishes that you order, the names do not correspond to reality (there is no shrimp in the salad with avocado and shrimp, the French seafood soup is actually a vegetable soup with chicken)
- We were also on this vacation during our honeymoon (all documents were confirmed at the reception). It was very disappointing that some of the rooms were decorated with bows, and the pavilions with a festive ribbon, but when I already ASKED to decorate both our room and our pavilion (which we then took anyway) with a bow or ribbon, they answered me - 10 euros! WHAT??????!!!!! ! That is, our birthday and honeymoon is not an occasion for decoration??? ? What a terrible, disgusting goon, very insulting. We were not given a room for lovers of the "love" category either
- Another shock awaited us when we took "chicken nuggets" at lunch...
At first I thought they were made of paper, but after picking them up and completely disassembling them, we identified a bread crumb with a solid chicken flavor there. Shame on you!! ! This is what kids eat! They filmed everything. I will definitely attach
Very uncomfortable, not physiological pillows
Air conditioning in the room is inadequate, no matter how many degrees you set, after a while, it changes to 20 degrees and full power.
Cocktails are all diluted, water with water, ice with coffee syrup is poured instead of cold coffee
+ Good SPA. Top notch service
+ Beach bags included, 2 per room. Super Solution
+ There is good imported alcohol, the main thing is to mention that they poured Chivas, and not just whiskey, for example
+ The pavilions on the pontoon are coolly equipped.
Of course, it's not worth those 100 euros, but compared to similar hotels, these pavilions have a lot of space, several sunbeds, very comfortable, cutlery, plates, fruits and champagne (local) are included. Unfortunately, you still need to go for food yourself, the waiter only brings drinks
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Didn't live up to expectations! The quality is below average. I do not advise
- Normal hotel, hard 4
- Good hotel but very hot in August, located outside in Alanya
- Luxury hotel
- Great job
SEE ALSO