Отель не реализует свои возможности. Хамство на reception The hotel does not realize its potential. Rudeness at the reception

The hotel is not expensive and the quality of services is appropriate. It occupies a very modest position in the ranking with other hotels. My wife and I are not young people, we arrived with a positive mood without high expectations for the sake of the southern sun and warm sea.

Arrived from Moscow by charter with a delay at 22.00. Initially, we were settled in a room in block number 1, but there turned out to be a warehouse of some boxes from floor to ceiling. Changed the room to a neighboring 4-bed. As soon as we unpacked things, a man appeared, who carried our suitcases, and said that there had been a mistake and handed over the key to the third room in this block. It was room number B105, where we lived until our departure.


We considered the relocation leapfrog as an adventure and still kept a good mood, although there was no toilet paper in the room and the shower was leaking. We expressed our comments at the reception. A Russian-speaking woman immediately gave us a roll of toilet paper, warning that it was her last.
We laughed and bought a couple more rolls.

All the following days, we went to the reception every day, as if to work, persuading us to fix plumbing problems, clean up, and replace towels. The answer was only sly promises and impudent smirks. One of the administrators was particularly distinguished by rudeness and rudeness, but spoke exclusively in Turkish. I offered him, if he is so brave, to speak out on a smartphone camera. Violent anger and aggression followed.

A young 20-year-old hotel representative twisted his arms and tried to snatch the gadget from a 63-year-old pensioner, while breaking the glass of the smartphone. I had to contact the gendarmerie. The representative of TezTour settled the conflict. None of the hotel management wanted to meet with me and did not apologize for their employee.

In fairness, I note that the towels were still changed for us once, but just before departure.

Wife did all the cleaning.
Hose leaks in the shower, I eliminated with varying degrees of success from improvised means.

It must be admitted that other hotel employees (restaurant, bar, animators, security) are trying very hard, they are distinguished by friendliness and willingness to help.

Located on the first line, with excellent well-groomed territory and infrastructure, with proper management, the hotel has real opportunities to raise its rating.