отель не соответствует заявленным 5 звездам!!! The hotel does not correspond to the declared 5 stars!!!

We rested at the Alaya Resort 5 * hotel from 05/28/18 to 06/11/18 as a family: 2 children, 2 adults.
In general, the impression of the hotel: the hotel does not correspond to the declared 5 stars!
In order:
I'll start with the check-in: having arrived at the hotel at 11 am, after a night flight, if there were 7 buildings in the hotel, we were told to wait for 14.00, because. there were no free rooms... this is with a room stock of more than 400 units... After waiting 1.5 hours, contacting the reception again, they nevertheless gave us the keys, hinting that they had found such an opportunity only for US . . (hinting a reward... )

Regarding food at the hotel: I got the impression that the hotel administration is completely saving on food, because. meat was only chicken or turkey (this is not the level of a 5 star hotel !! ), and the same dishes: stewed poultry with vegetables, stuffed vegetables and some kind of chicken shawarma... Neither beef nor lamb for 2 weeks stay at the hotel, we have never seen. . . Vegetables: every day we spread peeled tomatoes cut into quarters with WHITE !! ! cores!! ! Periodically sour (( Question: do tomatoes not ripen in Turkey ?? ? Or can Russians be fed with green nitrates ? ? Having read rave reviews about the delicacies of this hotel (strawberries, cherries, shrimp) of the previous year, we have never seen ANYTHING like this !!!
In general, after looking at all this disgrace for several days, I went to talk at the reception with the administration (Nadezhda), who explained to me that unripe tomatoes are normal, pink watermelons are also... (like it’s not the season yet), and strawberries and cherries - everything goes for export, although 300 meters from the hotel, cherries and strawberries were sold at $ 2 per kg...., red meat on the menu is in the form of minced meat in stuffed vegetables... and they will not change anything, because. serving beef and other meat is expensive for a hotel… So draw your own conclusions. . If you are ready to go to a 5 star hotel and eat one chicken and turkey, this is your choice… I can say that after talking with the administrator, the only thing that grilled turkey steaks and the same grilled chicken appeared...
Kas. cleaning and service in the rooms - the staff does not understand either English or Russian: for 2 weeks for four people we were given 2 tiny shampoos, and when we explained on our fingers at the end of the holiday that it would be nice to add shampoos (because we are on them calculated in a 5 * star hotel) the maid showed that she did not have them... And here there is total savings even on small things...
The animation at the hotel is decent, the only thing is that when there are discos by the pool in the evening (every other day). then no one can sleep in the room until 23.30....because. all buildings are located around the pool. I don’t know how small children are put to bed at the same time, of which there are a huge number in the hotel...
Now Cas. beach: the beach is excellent, sand, shallow entrance to the sea, the hotel has its own piece of the beach, but which LACKS LOUNGES!! ! for everyone who wants a hotel (( The earlier you come, the more places are occupied, I advise you to come at 10.30-11.00, some sunbeds apparently begin to free up....

That's probably all that I would like to warn those wishing to relax in this hotel... Decide for yourself what you are ready to get for your money . .
In general, Turkey disappointed this time... (I was 3 years ago in Kemer, also in a 5 star hotel, heaven and earth in comparison... )
Another small remark regarding the tour operator Aneks-tour, as I understand it, they occupy a leading position in the tourism services market in Turkey, they took an excursion to the fortress of Alanya from them, and so we were accompanied by a Turkish guide by nationality, although only Russian tourists went on the tour, to perceive information in broken Russian from which it was difficult... Usually worthy agencies do not do this...