Отвратительное обслуживание. На 4* никак не тянет Disgusting service. 4 * does not pull at all

To begin with, upon arrival at Enfid Airport, our meeting party told us "good news", with the words "you are very lucky" we were settled in a 5 * hotel for one night with the right to stay there until the end of the trip if we like it. Of course, we were delighted, BUT, returning to the review of the Thalassa Village Skanes 4 * hotel, it was their fault that a room was not booked for us on the day of arrival. The next day, promises about the opportunity to stay in the first hotel were dispelled and we, along with 10 other tourists, were brought to this hotel. To be honest, the first 2 days everything was going well, but gradually we began to notice that the service at the hotel was no good.
Firstly, some of the waiters wear ordinary T-shirts with the hotel logo, some in white shirts, but both are dirty, stained, I don’t even want to imagine the smell ...(
Secondly, the all-inclusive system did not operate throughout the hotel.

During breakfast, lunch and dinner, in order to drink a faceted GLASS of wine (note that glasses and other appropriate containers are not provided), it was necessary to wait half an hour until the waiter came up to you and she poured wine for 2 dinars. There was also free wine - half a glass, and in order to get an addition, you need to chase the waiter and watch him pour wine with a disgruntled face, spilling it on the tablecloth.
Third, salt and pepper. these two uncomplicated products were not on all tables, tourists, and we, among other things, walked between the tables and asked the vacationers for salt and pepper for a couple of minutes.
4- you can not sit at every table. If you see a table on which there are all cutlery, snacks, napkins, there is a bottle of water and a waiter with a towel on his hand is grazing nearby, then someone paid from 3 to 5 dinars for it. And this is with the system all inclusive.
5 - also not without incidents.
5 times I shouted to the waiter to bring at least a napkin, well, for one he poured wine, after 20 minutes of waiting, he opened a bottle of wine in front of my nose and put it on the table with such force that I thought that the bottom of the bottle would break off. Naturally, part of the drink spilled onto the "snow-white" tablecloth. We spoke with the administrator about this topic. In their defense, it was said that today there are few waiters and they do not have time to serve everyone. At the same time, this rude waiter swam around the hall, approached a pretty girl, began to massage her shoulders while she was eating, talked with some kind of Arab child, took him on a tour of the hall while his parents finished their dinner ...terrible behavior... I don't even know what to add.
6- there are 4 restaurants on the territory of the hotel (Italian cuisine, Tunisian cuisine, European cuisine and a fish restaurant).

I want to note that even though the hotel has an all-inclusive system, you can only eat in 2 of the four restaurants for the entire trip, and then hurry up to sign up on the first day of rest, because places are taken apart quickly. There is a boy sitting in the lobby of the hotel who can do all this. But be patient, because although the hours of work are indicated, you are unlikely to find him on the spot - he flirts with tourists and is in no hurry to work. We managed to sign up for dinner on the last day in an Italian restaurant (there were no places in the rest)
7-Italian restaurant is a separate story of our trip. This is an open-air canteen where a cook in a dirty keel puts salad on plates with his hands without gloves! ! ! at the sight of this, I did not touch the salad. The second course is pasta. And in fact, pasta with tomato paste, even without spices and without any additives. I just tried this dish and put it aside. And I completed this "chic dinner" ...I don't even know what to call it. .
on one plate: undercooked rice that crunches on the teeth, french fries (which is also very Italian) and some deep-fried meat without any sauce - so simple, in dry food. With alcohol, the same story: the first glass is free, and then prepare the money.
8- I don’t know, maybe the sun has a strange effect on me, but neither I nor my husband have ever got drunk during the trip, although we could drink 20 glasses of whiskey per evening per person ...strange non-alcoholic alcohol.

Also pay attention to the punctuality of local residents. If they say that the bus will arrive at 12:00, then it is better to come 10 minutes earlier, because it can leave before 12:00, but this does not mean at all that you will be lucky not to wait for this same bus 20, or even 30 minutes...

Of course, there are also advantages:
For example, the hotel has very good animation. The group of animators works from 10 am to 2 am.
The program includes aqua aerobics, water polo, gladiator fights in the pool, dances, quests, a show program, karaoke, discos, foam parties, yoga and there is a separate program for the little ones.
The territory of the hotel is very large - there is where to walk.
They offer a lot of various excursions (not very expensive).

Of course, it all depends on the personal perception of what is happening and the environment, so it's up to you!
Have a nice holiday!