За що взагалі цьому готелю дали 5*? Why was this hotel given 5*?

I'll start with the good) The sea is simply gorgeous, white sand, a good big pool, from the hotel to the sea, as it were, "hands out"! And that's where the good impressions ended!
The room is apparently clean, they clean it every day, but where they want, they gave 2 shampoos, 1 shower gel and 1 soap for two people in the room! The sockets in the room are all in bad condition, you have to ask for water, there is nowhere to take a bottle of water in free access! Very bad water flows from the tap (well, this is not the hotel's problem). When cleaning the room, they take the towels in the morning, and after 5-6 hours they only return them...
Food is monotonous, coffee and tea from tap water, drinking is simply not possible. . In a restaurant where you can eat-drink-service for money is just an hour, there are no napkins, salt and pepper on the tables. . but the prices are "cosmos"

In terms of entertainment, there is almost nothing. . Animators during the day, in the evening - a bar with music by the pool! For small children, except for a 50 cm pool, there is no pain, not even a bad swing
There is no shop either in the hotel or near the hotel, only some souvenirs can be bought on the beach, but the sellers are always chased away by the beach guards! But, when they were driving the vacationers on the shore on horses and the horse defecated on the shore, the guard for some reason did not see it))
The city itself is very, very dirty. . There are various excursions, but they are so bad. . the emotions from them are twofold, they will not take you anywhere - there is dirt everywhere and no one reacts to it
There are no holidays or themed parties at the hotel...
But the sea is simply gorgeous!!! !
And why is this hotel 5*?