Требует капитального ремонта, ленивый и неорганизованный персонал Needs a major overhaul, lazy and disorganized staff

We chose the hotel on the recommendation of the travel agency "ZaPutevkoy. rf". According to the manager of the agency Smirnova Tatyana Sergeevna (St. Petersburg), this should be a wonderful hotel on the first line. In fact, only the last - the first line, its own free beach and velvet sea. Everything else is the ruins of the post-Soviet era.
The air conditioning in the rooms, lobby and restaurant is very poor. There are places where the air conditioner does not work at all. The plumbing in the room is old, it looks like it has been repaired more than once. Everything is based on honesty. There are no light bulbs in the bathroom, the ceiling lamps are melted in the living room. Broken sockets or their complete absence with bare wires. Dirty with stains, wet with sand bed linen. The refrigerator only hums, but does not freeze. The smell of mustiness and old age.
The food is monotonous, the choice is very small. All hot dishes and cold appetizers are spicy or with local spices. They can give yesterday mixed with new products. There is no description of the composition of the dishes. From European cuisine, only pizza and scrambled eggs. Meat or fish is cooked in front of you on a dirty stove, with smoke from burning oil. The fish itself is sour in taste, perhaps it is soaked in vinegar. Fruit selection is very limited. The only large selection among confectionery. The tables are covered with dirty tablecloths, there may not be enough cutlery and crockery.

The outdoor pool is large with warm water, but the accompanying travel agents do not recommend swimming in it, so as not to contract any infectious disease. Plus warn about the possible theft of valuable property from the rooms.
The beach area is small, narrow, dirty. The sun beds are close to each other to accommodate all the hotel guests who want to enjoy the sea. Of the three showers by the sea, two are working, and they can break down during the day.
The animation is sluggish, unhurried, the same as the rest of the hotel staff.
The hotel staff itself is smiling, friendly until you start to persistently ask to fix something, to help with something. Services can not wait at all. Senior managers actively instruct their subordinates, but they are in no hurry to do so. The feeling that the hotel has no owner at all.
The hotel does not live up to its 5 star rating. This hotel is definitely not recommended for a holiday!