Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
2.0
Amenities:
1.0
We rested at the El Muradi El Menzah hotel in early August for 15 days - two adults and two children, one of whom is 4 months old. We arrived at the hotel early in the morning, on the way from the airport to the hotel, the representative of the Biblio Globus said that we would be served breakfast upon arrival, and would be settled after 15 o'clock. As a result, they didn’t feed us breakfast or lunch, when asked why, they put a piece of paper at the reception indicating that we could only have dinner on the first day. It is very strange, because we have paid for this day and the last day of departure is also paid, although we had a flight back at 8 in the morning.
When they arrived they asked for an early room, so a small child was breastfed and he already needed to be fed, why not breastfeed him in the hotel lobby?
As a result, they gave a room in which the air conditioner did not work, there was no refrigerator, neither the telephone nor the TV worked, there was no baby cot (although it was registered in the room when booking the hotel), the windows overlooked the pool, where it rattles all day music. They barely begged to change the room - they gave a bigger room and everything seemed to work, but there was no refrigerator, they could only bring it to us with a scandal from another room only on the 3rd day !!!
By evening, they discovered that the bath was leaking and by lunchtime a huge puddle had formed on the floor, at night cockroaches came running to this puddle for a drink. Our requests to fix the leak in the bathroom were in vain. No one at the reception responded to this!
Everyone said: everything is OK, they will come to you, but NOBODY came and did nothing, only 10 days later, through a representative of the tour operator, I insisted that he once again explain this problem - as a result, from morning to afternoon, already furious, we just almost screamed on the receptionists that we will not leave here until we fix the bathtub leak.
I wonder who writes positive reviews about the work of receptionists? For all problems - a complete ignore !! ! For a 4 * hotel, we did not expect this ...Room cleaning would be normal if in 15 days our room was forgotten to be cleaned twice! Moreover, towels are taken from the rooms immediately after breakfast, and brought only by 16-00!! ! How is that at all? Or not at all! We called the reception with a request to clean up and bring towels - as a result, only after 3 hours! And our constant calls brought us towels, and not fresh and with dirty spots! In general, the tin is complete!
There was no such thing in any hotel in any country!
Food - in general, not very good, breakfasts are good, but lunches and dinners - tin - a lot of people, everyone runs, grabs, almost almost fights for food, for plates, which are never enough! There are no glasses on the tables, you can’t interrogate them from the servants, there are no napkins, the tablecloths are all dirty! You run halfway through lunch or dinner in search of glasses and napkins! The food is mostly VERY spicy, it’s hard to find something not spicy, there is no children’s menu, apparently designed for Arab vacationers, of which there are so many that tin is a VERY uncultured, loudly yelling nation, plus the French and Italians, also boorish and loudly yelling. Our Russians are the most decent - we can say for sure!
Internet in the hotel - no! How so?? ? You run around like a fool, looking for points where at least WiFi flies. The hotel is big but it has ONLY 2 elevators!
Once one elevator broke down and we had to carry a stroller to the floor for more than a day (well, at least we had the 1st floor)! Tin! The beach is dirty, no one ever cleans it. The sea is also dirty! 6 years ago I was in Tunisia - the impression was completely different from the sea, from the country ...On the last day of rest on the beach, a Russian woman had an epileptic seizure, I will say right away - the help of the hotel doctor did not arrive immediately, the Russians themselves helped, apparently having honey. education, and the lifeguard and beach watcher were just running around. (
As a result, if they had a week's rest, they would probably have "swallowed" everything, but since they lived there for half a month, I would like a different attitude towards vacationers. Never to this hotel! And we don't recommend it to ANYONE!! !
When they arrived they asked for an early room, so a small child was breastfed and he already needed to be fed, why not breastfeed him in the hotel lobby?
As a result, they gave a room in which the air conditioner did not work, there was no refrigerator, neither the telephone nor the TV worked, there was no baby cot (although it was registered in the room when booking the hotel), the windows overlooked the pool, where it rattles all day music. They barely begged to change the room - they gave a bigger room and everything seemed to work, but there was no refrigerator, they could only bring it to us with a scandal from another room only on the 3rd day !!!
By evening, they discovered that the bath was leaking and by lunchtime a huge puddle had formed on the floor, at night cockroaches came running to this puddle for a drink. Our requests to fix the leak in the bathroom were in vain. No one at the reception responded to this!
Everyone said: everything is OK, they will come to you, but NOBODY came and did nothing, only 10 days later, through a representative of the tour operator, I insisted that he once again explain this problem - as a result, from morning to afternoon, already furious, we just almost screamed on the receptionists that we will not leave here until we fix the bathtub leak.
I wonder who writes positive reviews about the work of receptionists? For all problems - a complete ignore !! ! For a 4 * hotel, we did not expect this ...Room cleaning would be normal if in 15 days our room was forgotten to be cleaned twice! Moreover, towels are taken from the rooms immediately after breakfast, and brought only by 16-00!! ! How is that at all? Or not at all! We called the reception with a request to clean up and bring towels - as a result, only after 3 hours! And our constant calls brought us towels, and not fresh and with dirty spots! In general, the tin is complete!
There was no such thing in any hotel in any country!
Food - in general, not very good, breakfasts are good, but lunches and dinners - tin - a lot of people, everyone runs, grabs, almost almost fights for food, for plates, which are never enough! There are no glasses on the tables, you can’t interrogate them from the servants, there are no napkins, the tablecloths are all dirty! You run halfway through lunch or dinner in search of glasses and napkins! The food is mostly VERY spicy, it’s hard to find something not spicy, there is no children’s menu, apparently designed for Arab vacationers, of which there are so many that tin is a VERY uncultured, loudly yelling nation, plus the French and Italians, also boorish and loudly yelling. Our Russians are the most decent - we can say for sure!
Internet in the hotel - no! How so?? ? You run around like a fool, looking for points where at least WiFi flies. The hotel is big but it has ONLY 2 elevators!
Once one elevator broke down and we had to carry a stroller to the floor for more than a day (well, at least we had the 1st floor)! Tin! The beach is dirty, no one ever cleans it. The sea is also dirty! 6 years ago I was in Tunisia - the impression was completely different from the sea, from the country ...On the last day of rest on the beach, a Russian woman had an epileptic seizure, I will say right away - the help of the hotel doctor did not arrive immediately, the Russians themselves helped, apparently having honey. education, and the lifeguard and beach watcher were just running around. (
As a result, if they had a week's rest, they would probably have "swallowed" everything, but since they lived there for half a month, I would like a different attitude towards vacationers. Never to this hotel! And we don't recommend it to ANYONE!! !
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
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