More was expected. It turned out worse than the previous reviews.

Written: 21 october 2017
Travel time: 11 — 20 october 2017
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 7.0
Cleanliness: 7.0
Food: 3.0
Amenities: 2.0
After reading a lot of reviews before buying a tour of different hotels, we decided to stay at Seabel Aladin Djerba 3 *. There were four of us, two adults, two children aged 15 and 3. We arrived at the hotel on 01/11/2017. at 21.30 because nordwinds airline delayed the flight by 4 hours.
The hotels were well received. Although the dinner had already ended, we were modestly but fed and placed in the rooms. We were given bungalow C29 garden view, quiet location.
Because we have one child 3 years old, it really liked it, although at the reception we did not ask for anything. We paid for the refrigerator. they brought cottage cheese and food for the entire vacation for a three-year-old child and were not mistaken, for all the time he ate only pancakes from the hotel's food. Therefore, if your child does not eat well, take food with you, jars, milk, cottage cheese, etc. Refrigerator (killed, but worked) cost $20 for 9 days.

Room: very, very small for four people and everything, everything is tiled, even the bedside tables and the TV, and even the headrest of the large bed and with sharp corners, it is very uncomfortable for a small child. The large bed is not wooden, but on a concrete base directly from the floor and on top of the mattress : )))). Right next to the butt are two iron folding beds, also with mattresses : ))). Built-in wardrobes made of chipboard with a safe, a stool and a 22" LCD TV : ))) and EVERYTHING. The bathroom is good combined with a toilet the size of a third of the room, the shower is normal with a tray covered with thick glass. Upon arrival, they gave two jars of gel and two small soaps - take gels, shampoos and soap with you. They cleaned the room perfectly, every day, always when we were on the beach. We left 1 dollar, 1 euro or three baht (which was). The balcony is large, with a third of the room, four old plastic chairs and a table, a small clothes dryer, take a rope and clothespins with you. We were lucky with the balcony, because the next room was in the common corridor, i. e. you leave the room to the beach, and the neighbors sit and smoke, and you pass past them (this is know-how, probably, it is called caridobalcon : ))).
Food: only the main restaurant worked, everything they write on their website is a lie. True, a bar was open on the beach and near the reception from 10.00 - only drinks, i. e. There is nowhere to eat during the day. In the main restaurant, the food is very simple and not varied. There are a lot of vegetables, a lot of sweets, but there are big problems with meat - basically the meat is either not fried or cut in such a way that it cannot be lived (types: turkey, chicken, beef, fuck and all). Seafood - sometimes a small fried fish or a slightly larger fish EVERYTHING is very bony and with uncleaned innards that are bitter. Once there was cod in batter, excellent for her there was a queue. Once they gave crabs, which they managed to spoil i. e. they cooked them in such a way that they didn’t smell pleasant, they didn’t give special devices, people picked them with forks. We also took a couple, could not open them properly, cut ourselves, spat on this business, threw them away, like most. From the decent food was: pancakes with date honey, donuts, french fries, eggs, four varieties of ice cream for lunch and dinner, national soups. Pizza, pasta and sausages gave away something. It is impossible to eat cheeses and sausages - fresh. Just a careless attitude to cooking, in haste. Three food. Seafood zero with little pros. Of the fruits, only apples, pears, plums, grapes and that's it.
The beach and the sea are excellent for five plus. Even in October, you can swim without any problems, although the locals wear sweaters in the evening.
We did not take excursions, we ourselves went to the crocodile farm by taxi (it is outside the gate, 4 baht). Crocodiles were lethargic, but still interesting.
Shop outside the gate to the left, 500 m and cross the road, the monument to the camel, all purchases were made there (fixed price).
Most of the staff are friendly and kind.

We were struck by the representative of the Pegasus Tatyana. The meeting was held at 18.30 the next day after arrival, when we already knew everything we needed, and decided what we would do. This is an unprofessional employee who did not answer any of our questions without a smirk and bullying. For example, about the Internet, where it catches better, answered someday it will catch well, but now these are your problems. Or we found out, two days before departure through the airline's website, that our flight would be 14 hours earlier, we all approached Tatyana for two days to clarify this, she only made a surprised look and answered that she knew nothing, everything was fine . Although everything was known on the airline's website for a long time, and for two days I observed a time shift plus or minus an hour. Finally, Tatyana bothered to confirm this in the evening at 19.00, when there were 6 hours left before leaving the hotel. And if we didn’t make sure, and go somewhere, because according to the schedule we would have to leave the hotel at 14:30 the next day. And because our flight was rescheduled back for 14 hours (they flew 14 hours earlier, they stole the day) and we flew into the night, asked her for a lunch box, she laughing, you can say we were sent. For some reason, she said that at 3:00 at night there is some kind of food at the hotel, but then, not smiling sweetly, she said, “You will be taken out earlier at 1:00. ” With a mockery, she said that these are not her problems and Pegasus's problems, complain to the airline, she made the transfer in this way, although clause 7.7 is in the Pegasus contract. It is written that both the operator and the carrier are responsible for this. She does not even know the contract of the company she represents and does not know how to communicate with people at all. She is constantly absent, either running around pouring coffee into the bar, or laughing with the local youth. It's just that Pegasus is a very bad operator (that's why the employees are like that), do not buy tickets from this operator. Having taken 122 thousand from us for 9 nights, it was actually 8 nights (they stole 18 hours in total: there was a 4-hour delay, back 14 hours earlier than the departure, and even at night with a small child to the place of departure in the afternoon, they would never know such a tour would not buy). Advice: look at tours from other operators, at the airport we talked to people, other hotels from other operators are cheaper and cooler, make no mistake like us. We took a tour for a month and a half, asked a hundred times about departures, we were warned that there could be shifts of 2-3 hours, but it could not even occur to any normal person that the shift would be 14 hours down.
We rested very well, but the hotel is a solid 3. I liked the hotel itself, the attitude too. In the reviews, someone wrote that 4, this hotel is not in all respects 3. Were in other hotels, there are four four in Tunisia. If it were not for the stolen time and a competent representative of Pegasus, the overall rating of the entire holiday would have been 4, and so 3.
Translated automatically from Russian. View original
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