Хороший отель. Ужасный персонал! Good hotel. Terrible staff!

PROS
1. The hotel is perfectly located within a 10-minute walk from Nainharn Beach. On the mountain - safe in case of a tsunami. No through passage - no strangers.
2. Cozy green area. The paths are paved with natural stone. The buildings are arranged in tiers. There are ups and downs, but acceptable. Our standard room had lake, sea and pool views at the same time! Spacious balcony with soft sofa.
3. Large and clean pool complex. Different in depth and shape. There is a water slide and diving tower. The pool is covered with granite. Various beds with pillows. By the way, for children there is a children's room equipped for games and activities with educators. In general, the hotel is good and can be attributed to 4 *.
MINUSES

1. Terrible staff, especially at the reception! The hotel does not value its reputation and customers! An incident that crossed out all the positive impressions about this hotel. On the day of arrival, the hotel employee billed us for accommodation for a total amount of 56.000 baht, we immediately paid it. For 2 weeks we regularly used the laundry service and the pool bar. On the day of departure, in advance in the daytime, we went to the reception and asked to take payment for laundry, bar, etc. , paid. Then at 10 pm, 3 hours before the flight home, we came to the reception to hand over the room. And they were shocked when we were asked to pay extra 16.000 baht for accommodation, because. Initially, the hotel employee made a mistake and incorrectly calculated the amount. To our questions - why was not informed earlier or in the afternoon? How are we supposed to pay a significant amount of 16.000 baht now, having no money at the end of the vacation, and even in local currency and at night? There is one exchanger on Neinharn until 20.30. We did not receive a clear answer, however, as well as an apology or compromise proposals for the hotel's mistake! There were only screams demanding to pay extra 16.000 baht and attempts to call the police. The dialogue was both with the usual receptionist and with the senior manager of the hotel who introduced himself. The Thais have shown their true colors! Of course, we do not need problems with the police, and the police are clearly on the side of the Thais, and they were already late for the airport. We were forced to pay extra, there were only cash dollars in reserve, the hotel agreed to accept payment only in local currency at the internal rate of 28, for comparison, the exchange rate in the afternoon was 32.4. Disgusting! Disgusting service! We will not return to this hotel again! And we won't recommend it to others. The staff and attitude to customers is important and critical!
2. Cleanliness and cleaning in the rooms - obviously not about this hotel! Yes, the room is nominally cleaned every day, but there was always an old pile of garbage on the floors, passing from one guest to another. Grease stains on curtains. Ants in the rooms!
3. Noisy air conditioner blows hard at the head of the bed.