Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
3.0
Cleanliness:
4.0
Food:
3.0
Amenities:
4.0
Recently returned, I will try to be objective.
hotel pluses:
- located very close to the sea (although for Thailand, where all the beaches are municipal and going to the sea not far from everywhere is the norm)
- Plenty of cafes nearby to eat
- price (although, as practice has shown, it is not worth saving on a hotel)
now the cons.
- The staff is really clueless and very lazy. to do something, you need to ask several times. the only plus for them is that everyone smiles (but does nothing at the same time). Came for breakfast, nowhere to sit and it was raining at night. I asked to wipe the table outside to sit down. the guy said "yeah yeah yeah". in the end they did nothing. scrambled eggs for breakfast could be ordered several times, they could not bring or bring something wrong. Well, in general, it's nonsense, but it's unpleasant on the little things.
The staff does not know English (by the way, there were fewer problems with this in shops and cafes, some speak very well, but here it’s as if they were specially recruited. At least one person at the reception should, after all, be able to explain themselves).
- the rooms are generally ok, but with a lot of bugs (dirty curtains, not very white towels, air conditioning that is not regulated and is desperately freezing, shabby furniture). moreover, that in a bungalow, that is so. the bungalow has a large room, there is an outdoor shower, a bathroom, a jacuzzi (by the way, they tried to turn on the jacuzzi - it worked with difficulty, we even had to fix it ourselves). but with towels the story is the same, and the furniture is shabby in some places. although, we must pay tribute - in general, the rooms in this hotel are quite normal.
- Absolutely disgusting service. On day 2 we were billed for a bottle of water in the minibar. I showed them this account and said that we did not take anything from there (and very politely and smiling). they promised to sort it out.
since the receptionist does not speak English, I had to explain several times. then, during the holidays, he came up to find out how the account was there (and at the same time to see if there were any new ones). 4 times I approached, 4 times they looked at me and said "ok, yes, but here is your number", eventually promising to figure it out. when leaving, I just had to pay this money so as not to make a fuss. the amount is small, 22 rubles, but it is simply unpleasant that they could not correct their mistake.
- food. for 2 weeks the assortment of breakfast did not change. It was sometimes very difficult to find a place to sit down. Well, there is nothing to say about wasps, birds and ants, this is perhaps nonsense, since the cafe in the hotel is located almost on the street.
- There were problems with the change of linen, I did not manage to understand the schedule, at some point I noticed spots, the linen did not change for several days.
Well, now the fun part. in the hotel we lived in 2 rooms, one of which was a bungalow.
a lizard lived behind the air conditioner, it did not bother anyone. but on the 3rd day at night a rat came into the room. moreover, she sat down at the TV just to eat in a completely businesslike way. in the morning food supplies were found there (cookies, crumbs, and not ours - the cleaners, apparently, did not look there). the inhabitants of the room were in shock, the TV was moved away so that at least they could clean up there. what is the result? right - the retracting girl just pushed the TV into place without removing anything : ) but the fun itself was later. when we said about the rat at the reception (the word rat had to be replaced with the word mouse because they didn’t understand otherwise), they set 2 traps in the room (they didn’t offer to move to another room, or something else, but in a simple way). we went out for dinner and after a couple of hours, when we returned, we asked how mouse was there. to which one of the Thais was delighted and immediately dragged a dead rat to show - "they say they caught it. "
(Let me remind you that the demonstration of a dead rat takes place at the hotel reception). the owner of the room, looking at the rat and the joyful Thai, answered philosophically "no, not mine. mine was more. " basically a curtain.
after that they screwed on a wooden plank (since the door is not completely flush with the floor). apparently, according to their plan, the rat would not have been able to jump over the plank. the hole remained, the rat did not enter the room, but she still had a passage into the bathroom.
In the end, I want to say that I would not go to this hotel again. after all, on vacation you want to relax, and not constantly think about what else will come from surprises. The hotel staff does not try to make the stay good. they just live their lives and try not to bother them too much.
By the way, I went to another beach (surin beach) to see friends - they paid 5 or 6 thousand (per person) more for the ticket, but the hotel was very good. because of this money for 2 weeks it is not worth saving so much.
hotel pluses:
- located very close to the sea (although for Thailand, where all the beaches are municipal and going to the sea not far from everywhere is the norm)
- Plenty of cafes nearby to eat
- price (although, as practice has shown, it is not worth saving on a hotel)
now the cons.
- The staff is really clueless and very lazy. to do something, you need to ask several times. the only plus for them is that everyone smiles (but does nothing at the same time). Came for breakfast, nowhere to sit and it was raining at night. I asked to wipe the table outside to sit down. the guy said "yeah yeah yeah". in the end they did nothing. scrambled eggs for breakfast could be ordered several times, they could not bring or bring something wrong. Well, in general, it's nonsense, but it's unpleasant on the little things.
The staff does not know English (by the way, there were fewer problems with this in shops and cafes, some speak very well, but here it’s as if they were specially recruited. At least one person at the reception should, after all, be able to explain themselves).
- the rooms are generally ok, but with a lot of bugs (dirty curtains, not very white towels, air conditioning that is not regulated and is desperately freezing, shabby furniture). moreover, that in a bungalow, that is so. the bungalow has a large room, there is an outdoor shower, a bathroom, a jacuzzi (by the way, they tried to turn on the jacuzzi - it worked with difficulty, we even had to fix it ourselves). but with towels the story is the same, and the furniture is shabby in some places. although, we must pay tribute - in general, the rooms in this hotel are quite normal.
- Absolutely disgusting service. On day 2 we were billed for a bottle of water in the minibar. I showed them this account and said that we did not take anything from there (and very politely and smiling). they promised to sort it out.
since the receptionist does not speak English, I had to explain several times. then, during the holidays, he came up to find out how the account was there (and at the same time to see if there were any new ones). 4 times I approached, 4 times they looked at me and said "ok, yes, but here is your number", eventually promising to figure it out. when leaving, I just had to pay this money so as not to make a fuss. the amount is small, 22 rubles, but it is simply unpleasant that they could not correct their mistake.
- food. for 2 weeks the assortment of breakfast did not change. It was sometimes very difficult to find a place to sit down. Well, there is nothing to say about wasps, birds and ants, this is perhaps nonsense, since the cafe in the hotel is located almost on the street.
- There were problems with the change of linen, I did not manage to understand the schedule, at some point I noticed spots, the linen did not change for several days.
Well, now the fun part. in the hotel we lived in 2 rooms, one of which was a bungalow.
a lizard lived behind the air conditioner, it did not bother anyone. but on the 3rd day at night a rat came into the room. moreover, she sat down at the TV just to eat in a completely businesslike way. in the morning food supplies were found there (cookies, crumbs, and not ours - the cleaners, apparently, did not look there). the inhabitants of the room were in shock, the TV was moved away so that at least they could clean up there. what is the result? right - the retracting girl just pushed the TV into place without removing anything : ) but the fun itself was later. when we said about the rat at the reception (the word rat had to be replaced with the word mouse because they didn’t understand otherwise), they set 2 traps in the room (they didn’t offer to move to another room, or something else, but in a simple way). we went out for dinner and after a couple of hours, when we returned, we asked how mouse was there. to which one of the Thais was delighted and immediately dragged a dead rat to show - "they say they caught it. "
(Let me remind you that the demonstration of a dead rat takes place at the hotel reception). the owner of the room, looking at the rat and the joyful Thai, answered philosophically "no, not mine. mine was more. " basically a curtain.
after that they screwed on a wooden plank (since the door is not completely flush with the floor). apparently, according to their plan, the rat would not have been able to jump over the plank. the hole remained, the rat did not enter the room, but she still had a passage into the bathroom.
In the end, I want to say that I would not go to this hotel again. after all, on vacation you want to relax, and not constantly think about what else will come from surprises. The hotel staff does not try to make the stay good. they just live their lives and try not to bother them too much.
By the way, I went to another beach (surin beach) to see friends - they paid 5 or 6 thousand (per person) more for the ticket, but the hotel was very good. because of this money for 2 weeks it is not worth saving so much.
Translated automatically from Russian. View original
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