Комфортный, но есть недостатки обслуживания Comfortable but service flaws

In general, I am satisfied with the hotel - there is a balcony, a beautiful courtyard, good breakfasts.
The only negative for the entire stay at the hotel was the case when my wife and I asked at the reception to collect breakfast the next morning, because we had an early tour. Such a request at the hotel was not something impossible, but rather a common practice, because. we then talked with other tourists with the same situations - everything was fine. At the reception they said: "yes, yes, okay, you can pick up breakfast tomorrow morning. " The next morning we come to pick up our breakfast: a middle-aged Thai began to shout at us and say that he had no instructions about breakfast and that we ourselves were to blame. Moreover, he spoke frantically, although we calmly only asked him about breakfast, which we were supposed to cook.
This morning we went with a spoiled mood from the very morning, and also remained hungry.