Супер сервис Super service

Crystal Palace.
The hotel as a whole is not bad, it fully corresponds to the declared 3 *, but the staff and service are unique. Never and nowhere have I seen such arrogance and impudence towards tourists.
In the first days, $500 was missing from the room. Naturally, only we ourselves are to blame here, because. all money and valuables must be stored in a safe. Having told the guide about this loss, they told us if your money was not in the safe, then you simply did not have this money. Perhaps they considered these notes as tips. But here it is obvious that theft is the money was at the bottom of the bag, wrapped in paper and in a bag. Oh well, there's no way you can prove that you had the money. After this incident, we stopped tipping the maid of unknown gender.

A few days later, coming from the beach, we were faced with the fact that our door card key stopped working. Our maid stood nearby and helped open the door. Our room was neatly cleaned. After 10-15 minutes, I went to the balcony and saw a broken huge balcony glass, ran to the reception. It was obvious that when leaving the room the glass was intact, if it were otherwise, the maid immediately informed the staff about this. When we arrived, it was already broken. Apparently, they hit it very hard when they opened the door (but believe me, it takes a lot of effort to do this) At the reception, the Russian guide asked us to wait (as a result, we sat waiting for 1.5 hours) Already it was getting dark. I approached
to the Thai guide (fortunately, I know English), went to the guards to make a report on those who came into our room). We were asked to come to the reception by 9.00 the next day. At 10:15 no one approached us. Realizing that the hotel was just chaos, we decided to report to the police. I will not describe in detail how long we spent in the hotel lobby, how long we were in the police, what kind of mood we were in. All this lasted 4 days. We were moved to a new room. After 1 day, I decided to check the check for our previous number. Our debt was 18.000 baht. This is where we just went crazy. They began to call the hotline, our guide, talked with the hotel manager. Fortunately, the issue was resolved, we were fined for the glass. But no one even apologized. 4 days of rest simply disappeared. On the hotline, they answered me (Aleksey): of course, this is an emergency, but forget about apologies, it ended very well for you.
Once at the hotel restaurant we ordered a dish for dinner for 150 baht and 120 baht. Tired of waiting, we decided to pay and ask to bring to the room. They bring a bill of about 500 baht. A dish for 120 was issued with a price of 150 baht. When we began to ask why such a price, we were told that they had added more shrimp. Spaghetti also appeared on our bill, which was not even a question. And the most surprising thing is that the restaurant staff raise their voices to the guests, they just shouted at us.
2 days before leaving, I stained the sheets. We are billed: 1000 baht. I again turned to our guide, together we went to the hotel manager. I explain to the manager that I have never seen such a hotel anywhere. everything is billed. I ask why they make me pay for the sheets? Is 1000 baht too much for putting up a stain? They ask me: will 500 suit you? (After all, laundry services, etc. ) Bottom line: I paid 500 baht.
And when leaving, they again figured out for a very long time, 20 minutes, why we did not have to pay 18.000.

Basically, it's just a zoo. The staff of this hotel needs to learn long and hard how to work with people and make their guests happy. This trip left an indelible impression on our memory.