Отвратительное обслуживание Disgusting service

Hello, I would like to share my experience with this hotel. This hotel is located in a good location: on a cape, which offers a wonderful view of the sea and nearby islands. The complex itself is surrounded by greenery. A very calm, not crowded place (in two restaurants belonging to the hotel at dinner there was only one person except our company). The cuisine is mediocre, not fresh products, which is most likely due to the low attendance of these restaurants. The most important assessment is the lack of service, i. e. completely incompetent staff. At dinner, we were served a bottle of wine, which turned out to be fermented. The smell of the wine was musty, the taste of the wine sharp. (This happens sometimes and is considered normal. For this, a little wine is always served in a tasting glass. ) We notified the waiter about this and asked to replace the bottle. To which he replied that they no longer have this type of wine in stock. And we made a concession and asked to replace this bottle for us with any friend. To which the waiter replied that their restaurant had run out of wine. . We were disappointed (although we knew it was a lie) as we were looking forward to a nice family evening with wine and steaks. The waiter immediately asked us to pay the bill for wine, to which we tried to convey to him elementary knowledge about serving wine. To which he called the manager. Which turned out to be uneducated, aggressive and inadequate. He said in an unrestrained manner that we are obliged to pay for this spoiled bottle. To all our arguments and proposals, pay only for the glass that we actually tried (we even offered to pay for this wine if one of the staff drinks a glass from this bottle, but apparently they didn’t want to poison themselves), the manager responded with aggression and tried to start a fight : pushing men, grabbing girls by the face. We tried to smooth things over as we had kids with us who were scared by this point. But the "manager" attacked one of us. At that moment, the staff from the kitchen dragged this madman. We arrived in complete shock, paid the bill for dinner (not including the spoiled bottle of wine) and went to the parking lot, where about 20 people of the same "managers" were waiting for us. Who declared that they would not let us out of the territory until we paid for the missing wine. They locked the gate and propped up our cars. We called the police, but the caller did not speak English. In the tourist police, too, no one spoke English. Tel. We did not find the consul. All this went on for 4 hours. After that, a more senior manager of this hotel came, who apparently had at least some idea of ​ ​ u200bu200bserving wine. He tasted the wine and, crouching, said something to his men. Then the gate was opened for us and we were able to leave the hotel. In general, if you are not a fan of fisticuffs, showdowns and negativity, I do not advise you to stay at this hotel.