Нормальный отель, но есть одно НО! Normal hotel, but there is one BUT!

The receptionist is Ilya from Moscow, who hates Ukrainians. When we checked in, it was on him, seeing our passports, he was skewed. And it started, he took the money for a tourist tax for the day we didn’t get (we stood at the border for 5 hours and drove instead of 12-14 hours 22 hours, so the paid day was gone), they asked us to at least feed, in response there was a refusal and phrase: “We thought you wouldn’t come at all” (nothing that the room was paid for 5 days) Yes, we are from Ukraine, yes, we have a war, why shouldn’t we come? In fact, usually the hotel calls and clarifies if the guest is delayed. The socket and extractor hood did not work in the room in the toilet, a light bulb burned out a little later, our requests to replace the room or screw in the light bulb were ignored with promises: “they called the electrician, ” but the electrician never came. Two days later, a beautiful girl Edita was at the reception, who simply took a light bulb and screwed it in.
There was also another girl at the reception, also very responsive and good, as well as the girls who clean the rooms and lay in the restaurant, good and attentive. But this Ilya dishonors the good staff of the hotel, dishonors and underestimates the rating of the hotel itself, dishonors the Slovak rating against the background of the European one, we have something to compare with, we have seen many European countries as tourists. We explained to him that you can’t behave like this with guests, I hope the owner of the hotel or the person making the decision will see this review. We liked everything in Bratislava and in the botel, except for the unsuitable Ilya. He behaves impudently, not politely, from the position of the owner, not a pleasant type.