ужасная дыра хуже хостела и хозяева мошенники! terrible hole worse than a hostel and the owners are scammers!

Rested in July 18, unfortunately, stopped here, having booked a prepaid room on booking. com. Upon arrival, it was necessary to see the room, and I immediately paid the balance for accommodation and breakfast (also in vain! ). instead of posted photos of the standard room on booking, I found a terrible musty hole with a leaking ceiling and walls, no heating and hot water, as well as sparkling wiring and non-working sockets at night. The building is emergency. who and how allowed people to settle in it is a question. Breakfasts are cooked in the back room on the stove without gloves. from drinks: instant coffee. for 400 rubles! )) and as a bonus, a sour mine of the same hostess (you see, they got stuck here, they want to eat). Honestly, I'd rather have breakfast in a cafe. Well, I decided not to despair and not spoil the vacation. But it was not there! . The hotel staff, or rather a lady who imagines herself to be a hostess, or rather an IP and a friend of the owner of the hotel, was constantly rude to any request: such as cleaning the room, changing towels or ordering a paid breakfast. These services were also indicated on the website and in the booking, as well as the star rating of the hotel. . However, in a boorish form, I was told (already after paying for the accommodation) that there were no stars, so there would be no change of towels and cleaning, or if they deigned. well, the promised and paid breakfast with a choice of 3 dishes, so they didn’t buy food. eat what they give. The fact that I was in shock - to say nothing. Why such an attitude is also not clear. They didn’t conclude an agreement with me upon check-in, they didn’t give a check for payment, they were rude, the room did not match the description, and any question or request caused a flurry of aggression from the aforementioned lady. I couldn't get my money back and move out. I didn’t want to make a fuss and didn’t come into conflict, I only spent the night in the room. However, the evening before departure was unforgettable: upon coming to the room, I saw that someone was in it. the garbage, however, was not removed and the towels were not changed, but they took the hairdryer out of the room and climbed over things. to my direct questions, I was told by the same lady in a rude manner that the people from the suite needed a hairdryer, and I would dry anyway. well, and a lot more. the neighbors from the suite were surprised, they gave me a hair dryer and they didn’t need it, judging by the conversation. but the hostess did it on purpose. why is not clear. Of course, I turned to Rospotreb because this is not a service, but some kind of horror. The owner of the building is there around the clock (almost lives), roams the corridors at night and during the day like the shadow of Hamlet's father, watches the guests, does not interfere in anything and discusses the guests behind the eyes with the hostess (I heard it myself). I feel like these people are mentally ill. After checking Rospotreb and revealed violations with the imposition of fines, they began to write threatening letters to me and send them to the registration address indicated in the passport (they made a photocopy upon check-in), thereby violating the Law on Personal Data. I do not recommend this hotel to anyone. and the owners simply do not know how to do business, grabbers and scammers. they don’t pay taxes, they don’t invest in repairs and services, but they rent musty little rooms in an emergency building, posting unreliable photos of the rooms and demanding an advance payment right away, so that the client doesn’t run away. Now they are facing a check within the framework of a criminal case, since I will not let this situation with my personal data and threats to me and my family slow down.