Неоправданно дорогой отель Overpriced hotel

We went to Veliky Novgorod for the November holidays on our own. We liked the city very much, we plan to return again. I liked the guide Valentina, bow to her.
But the hotel was disappointing. I’ll make a reservation right away, a room per day cost 4300 rubles, that’s why they counted on a certain service, as there is experience in traveling both in the country and abroad.
As soon as we arrived at the hotel, they explained to us that the hotel's parking lot was full and we could use the nearby paid one. We were the only ones at the reception desk, and the ladies were talking about something without noticing us, we had to interrupt their conversation twice to pay attention to ourselves. There was no bathrobe, no slippers, no minibar, no fridge in the room, just a broken hair dryer. The furniture is quite old, but the room is clean.

We came for breakfast 15 minutes before it ended - there was nothing, not even black tea, only a lot of unfed, but anxious people. We went to the bar to eat at our own expense, but even there it was crowded with people who had not had breakfast. They tried to get into the pool and sauna only the next day, when there were many people leaving. They said that there is only one free box, that is, it is problematic to get into your already paid kakbe, just like at breakfast. We fall into one box, travelers are used to crowding. But when we entered, there was no one in the sauna, one person was swimming in the pool and one in the jacuzzi. And again, amazing - there is no soap in the shower, and we, counting on all 4 *, were too shy to take bath accessories with us.
The hotel definitely does not pull on 4 * and is not able to provide services included in the cost of living. If you want to pay money - pay, but don't count on anything! - directly the slogan for the hotel came out