Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
3.0
Amenities:
3.0
Those who arrived at the settlement (having booked in advance) were not very cordially met, don’t put the car there, you can’t go there, put it there much further from the entrance... and we have to drag the bags from there to the room ourselves. Parking is paid 200r per day, although nowhere and no one reported that it was paid. All inclusive, yes, yes,...."included" is not only parking, but also a number of services that simply do not work, closed for repairs, etc. etc. . Free will be what is the cheapest, that's all.
We settled in building 4. The territory is tired, the road is simply filled with concrete with asphalt in places, the holes in the pit are terrible, walking through such an area is a nightmare, and even got into bad weather, rain with wind... The buildings in the rooms, both inside and outside, seem to have returned to the 80s, solid devastation, cracked ceiling, shabby walls, old furniture. . . EVERYTHING! ! We took a family suite, the doors were broken off in the closet, the bathroom was working, only the shower works, you can’t take a bath, because. the button for switching from the shower to the faucet does not work, there is no plug in the bath, the water leaves it for a very long time (it looks like the riser is not properly made or clogged, I won’t be surprised by this). Dining room (you can’t call it a restaurant), where there is no air conditioning buffet, or rather it is, but it’s broken, it’s cold inside, eating in outerwear, well, that’s it... Rain water drips from the ceilings, leaks, in several places, the same way and not only there, but also in the water park, for example, right into the pool, although don’t fill it haha. By the way, there is no bank transfer, they paid for accommodation by shoving banknotes into a dilapidated terminal... and this is in almost 2019, when, well, everyone has already switched to contactless payment.
The staff is a different story. Nobody cares about you. They issued guest cards + bracelets (why they are needed and did not understand if there are cards). Not only are these cards issued only in building 1, that it takes 5 minutes to walk on the fourth due to bad weather, we had a situation that when we went to check in, not a single card (out of three) worked, we had to go down to the "administration desk in building 4 ", why in quotation marks, but because there was no one there, no one... that's how it happens here... there is no one to serve, since the maid's number was indicated and a miracle she was nearby and let us into the room. But this is not the end of the story, we went to change the maps, what to do, again in the rain, changed to others, returned to the room, checked, 2 out of 3 are working... bl#d how so again! We think well, figs with him, we are going to the water park, we come and what do you think? 2 out of 3 also pass... I had to be indignant, they launched it from the service entrance. They asked to correct the situation with the card, but the administration did not solve the issue, and there’s nothing else to do here like fools, it’s a cool vacation. There is so much bleach in the pools that after 20 minutes you start to feel sick from it, and this despite the fact that the water is sea.
There isn't even drinking water in the room. They thought at least there would be a cooler with water, but it wasn’t the right one....nothing, the bar in the lobby is closed, winter is not the season..... The woman sitting in the lobby was surprised when she asked - where can you get water take to the room? from her answer I fell into a stupor... - we have very good water from the tap, pour from there..... just facepalm....
There is no Wi-Fi in the rooms, i. e. he is, but only on the ground floor, in the lobby....on the rest, alas, although on the site they write that there is, and not only him, but in general that everything is great, fine, come to us, we are glad to see you....
They took 2 nights, but left after a day, they did not tolerate such an attitude towards guests. And that's all on my birthday. . . thank you, I'll remember it. . . We drove 5 hours to get here. . . it's better to stay at home! Doesn't really qualify for 3 stars.
I highly recommend not to go.
We settled in building 4. The territory is tired, the road is simply filled with concrete with asphalt in places, the holes in the pit are terrible, walking through such an area is a nightmare, and even got into bad weather, rain with wind... The buildings in the rooms, both inside and outside, seem to have returned to the 80s, solid devastation, cracked ceiling, shabby walls, old furniture. . . EVERYTHING! ! We took a family suite, the doors were broken off in the closet, the bathroom was working, only the shower works, you can’t take a bath, because. the button for switching from the shower to the faucet does not work, there is no plug in the bath, the water leaves it for a very long time (it looks like the riser is not properly made or clogged, I won’t be surprised by this). Dining room (you can’t call it a restaurant), where there is no air conditioning buffet, or rather it is, but it’s broken, it’s cold inside, eating in outerwear, well, that’s it... Rain water drips from the ceilings, leaks, in several places, the same way and not only there, but also in the water park, for example, right into the pool, although don’t fill it haha. By the way, there is no bank transfer, they paid for accommodation by shoving banknotes into a dilapidated terminal... and this is in almost 2019, when, well, everyone has already switched to contactless payment.
The staff is a different story. Nobody cares about you. They issued guest cards + bracelets (why they are needed and did not understand if there are cards). Not only are these cards issued only in building 1, that it takes 5 minutes to walk on the fourth due to bad weather, we had a situation that when we went to check in, not a single card (out of three) worked, we had to go down to the "administration desk in building 4 ", why in quotation marks, but because there was no one there, no one... that's how it happens here... there is no one to serve, since the maid's number was indicated and a miracle she was nearby and let us into the room. But this is not the end of the story, we went to change the maps, what to do, again in the rain, changed to others, returned to the room, checked, 2 out of 3 are working... bl#d how so again! We think well, figs with him, we are going to the water park, we come and what do you think? 2 out of 3 also pass... I had to be indignant, they launched it from the service entrance. They asked to correct the situation with the card, but the administration did not solve the issue, and there’s nothing else to do here like fools, it’s a cool vacation. There is so much bleach in the pools that after 20 minutes you start to feel sick from it, and this despite the fact that the water is sea.
There isn't even drinking water in the room. They thought at least there would be a cooler with water, but it wasn’t the right one....nothing, the bar in the lobby is closed, winter is not the season..... The woman sitting in the lobby was surprised when she asked - where can you get water take to the room? from her answer I fell into a stupor... - we have very good water from the tap, pour from there..... just facepalm....
There is no Wi-Fi in the rooms, i. e. he is, but only on the ground floor, in the lobby....on the rest, alas, although on the site they write that there is, and not only him, but in general that everything is great, fine, come to us, we are glad to see you....
They took 2 nights, but left after a day, they did not tolerate such an attitude towards guests. And that's all on my birthday. . . thank you, I'll remember it. . . We drove 5 hours to get here. . . it's better to stay at home! Doesn't really qualify for 3 stars.
I highly recommend not to go.
Translated automatically from Russian. View original
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