Испорченные каникулы ruined vacation

My wife wanted to give me a Christmas present. I bought tickets to the Elbrus region with accommodation in the boarding house Cheget. In principle, outwardly the hotel is nothing, the rooms are not a gift, a little better than in student dormitories in the 90s. Well, this is the floor of the wall troubles, the bed is already good. The most interesting began on New Year's Eve. On the 31st, cold water ran out, and with it hot water and heating.
This situation lasted until January 3rd at least. Everything would be fine, but during this interval the management of the boarding house did practically nothing, practically, it means that, after all, several fire engines with technical water came. This was probably only enough for the kitchen. Well, okay, anything can happen, winter this year is also like winter. Another thing is insulting, at the end of our New Year's adventure, the guest was lucky to see, if I'm not mistaken, the gene. the director of the hotel network, including Cheget, in a conversation he said that this hotel brings only 15% of the profit. Based on this, we hope that living conditions will not improve. And if it were not for the surrounding nature, fresh air and pleasant company, the New Year's fairy tale would have been overshadowed.