Деньги за путевки получили - о туристах сразу же забыли We received money for vouchers - they immediately forgot about tourists

Rested with my husband in the recreation center "New Lesnye Polyany" during the New Year holidays. Came here for the second time - last year's holidays spent here. The institution bears the proud name LOK - medical and health complex. To some extent, this is justified. Recreation is designed for active people and families with children. At your service: swimming pool, gym, sports equipment rental, skating rink, paintball court. Last year, we had a good rest, we didn’t get bored - Albina Yuryevna, a mass worker, organized excursions and entertainment events, an ice rink was flooded, there was a magnificent ski track in the vicinity, at Christmas they were treated to mulled wine and fish soup in the fresh air, and for children - daily performances with the participation of artists. And, of course, for everyone - a hearty Christmas dinner with caviar sandwiches and large portions of pork chops. Although, in general, the food then did not really like it. This year we prepared ourselves - we took a significant supply of food with us, because we knew that there was a refrigerator in the Suite room. In general, it should be noted that the "Suites" in Novye Lesnye Polyany are comfortable, two-room, with modern furniture and decoration, with comfortable beds, satellite TV, two balconies and a spacious bathroom. We were looking forward to a calm and measured, but not boring vacation. Unfortunately, the expectations were not met. It turned out that the mass worker was fired back in the summer, so there was no one to organize excursions and events, but they should have, because the weather was not conducive to skiing and skating. The skating rink, of course, was not flooded. Children this year were left without animation. Artists were invited only for a couple of hours on Christmas. Mulled wine was canceled, inedible fish soup was cooked from canned fish. A hearty Christmas dinner was without caviar, and the portions were squeezed to the minimum size. Now more about nutrition. I don't know where else they serve food like this. Probably in prison. . . Every morning, porridge from the cheapest cereals, with husks. Or pasta with a small, flabby, tasteless sausage. Shared tea or cheap instant coffee. No cottage cheese products, no eggs, no sour cream, no yogurt, no jams for breakfast. For lunch, balanda soup, half-cooled, in a tureen. The appearance of the soups was such that it was impossible to determine by eye what they were made of. Some vacationers, before eating it, asked the waitress what it was cooked from. Having tried soups a couple of times, my husband and I discovered that instead of meat, pieces of raw smoked sausage float in them. From fresh vegetables, the choice was poor: cabbage, carrots, beets. If mayonnaise salads were served, then they looked so weathered, as if they had been cooked a couple of weeks before our arrival. On the penultimate day of the stay, they brought a surprise: vegetable stew. It was gray in color, similar either to the contents of a slop tank, or to half-eaten grounds from the day before yesterday's cabbage soup. It was amusing to watch how vacationers wince at the sight of this dish. How such nutrition is combined with the health-improving direction of the work of Lesnye Polyany is not at all clear. After all, high-quality and rational nutrition is one of the main components of a healthy holiday. . Naturally, with such a diet, our weekly food supply came to an end in three days, and a mountain of food waste and packaging grew in the trash can in the bathroom. It was not possible to clean the room from garbage immediately, because first you need to look for a cleaner - room cleaning, even "suite", is not done without requests from vacationers. About entertainment: 1. A trip to the grocery store in Balashikha (there are no outlets near Lesnye Polyany) 2. A disco with deafening monotonous music rumbling throughout the complex and the adjacent forest. 3. A gift of nature on the last day of our holiday - a ski trip to the temple in Almazovo through a fairy forest, thanks to the heavy snowfall that took place the night before. This is perhaps the only pleasant memory of this year's winter holidays. I informed the travel agency "Niagarra" about the unsuccessful vacation, in which I bought vouchers, by sending a letter about the listed facts to its website. The travel agency simply ignored my request. . Summary: immediately after paying for the vouchers, (long before arrival at the boarding house) we, vacationers, became uninteresting both to the travel agency and the administration of Lesnye Polyany. They decided not to think about us, not to remember. . .