Пансионат был хороший для пожилых людей, но теперь со шведским столом и для них не го The pension was good for the elderly, but now with a buffet and not for them

I rested with a child in the Zarya boarding house in early March 2017. Why we chose this boarding house: since my mother and my niece already rested in it 4 years ago. They all liked it and the feedback they had was only positive. Therefore, I want to say right away that if someone comes to this boarding house for the first time, then he will like everything more fully. But here are those who have already been before and expected one thing, and when they arrived, they got something completely different, and this is where disappointment comes. I decided to write a review, not only based on my opinion, I talked with many residents and that's what disappointed everyone in the first place. 1. Buffet - yes, perhaps this is modern, as the workers say: "we are moving to the European level. " But it's funny to hear this when the main contingent of this boarding house is very elderly people and people with small children under two years old. And so I watched such a picture, when one very elderly couple came to the dining room, my grandmother could not even carry food for herself, and so the poor grandfather went 10 times to bring her food and himself, since it was apparently difficult for him to carry two dishes. Either one married couple came with two children one year and 4 months old, they had to carry food while holding the child in their arms, or sometimes dad ran and brought everything. Very uncomfortable. Serve at least the elderly and people with children. After all, in resorts where the European level, where this boarding house aspires to, usually healthy and vigorous people rest, at least those who can fly by plane, and who could fly by plane, he can bring food to himself. But in this boarding house, just those people who do not have the strength to fly, for whom children buy vouchers, and where the old people are treated, rest. Yes, and on the buffet you can write and talk a lot, it is very far from the European level. Coffee only in the morning, or rather a coffee drink, in the afternoon there is not even tea, only compotes. Of the pastries, only empty buns, for the entire stay there was not a single pie. True, there were some cakes, but very dry. 2. The second thing that I didn’t like very much is that, before I buy a ticket without treatment, then it included the simplest procedures, for example, inhalations, now it only includes a pool and a gym. And I booked a ticket without treatment on the Zarya website), we arrived and paid the full cost at the ticket office of the Zarya boarding house. Since we arrived late, the next day, I went to the administrator in order to pay extra for the ticket and deal with the treatment. I talked to the manager on the phone, who talked to me very NOT friendly, and even boorish, in short, they refused me. Which is very strange, I didn’t ask to reduce the amount, on the contrary, I wanted to pay extra, but according to their strange rules it’s IMPOSSIBLE. The only way out is to take all procedures for a fee, but there is a nail in this, first you need to make an appointment with a therapist, pay him for an appointment that did not particularly look towards the patient. And only after his alleged appointment, we could do inhalations. 3. Weekends. Previously, there were no days off in their medical unit, now they have a day off on Sunday and Monday. And who came up with this, that is, to interrupt the course of treatment in any way ?? ? That is, when buying a ticket with treatment for 7 days, keep in mind, ladies and gentlemen, that YOU will be treated for only five days. 4. Room cleaning. It is generally something with something. What is the European level)))), the most natural scoop. Only once in our room was it well cleaned, and the beds were made, and for the rest of the 8 days, we can say only garbage was thrown out. When checking into the room in the bathroom, well, as usual, there were bags of shampoo, gel and soap. A piece of soap is very small, and considering that we walked every day with the child, and the snow had already melted, there was dirt on the street, I washed his pants and gloves, respectively, the soap was over, there was a dirty remnant, after cleaning it was not removed. Leaving the street, I asked the administrator, and that soap is supposed only at the entrance, she said no. As a result, having come from the street, we found on a small table in the kitchen, there is a whole mountain of bags of soap, shampoo. What kind of rudeness is this, but it was difficult to carry the bath ?? ? And in the bathroom in the soap dish there was still a dirty remnant, apparently this is not part of their duties. 5. Excursion. We signed up for an excursion to the estate of Count Orlovs. , but it did not take place. Allegedly, the group did not fill up, but believe me, it is very unpleasant when you are planning a trip, and in the morning you are told that it will not take place. And the main thing is that it is a common thing for them to announce excursions, but not to take anyone anywhere. 6. ATM. In the boarding house everywhere they accept only cash, except for the administrator, but where can I get it, cash ??? ? There is no ATM in the boarding house either. The only thing we liked was cheerful and good evenings with Max Grishaev, many thanks to him. And Yuri Kuznetsov, who delighted us with his music in the hall during the day, and taught us the basic rules of tennis. I also really liked the equestrian club. The child was especially pleased to ride a donkey and horses. We rented bicycles, the transport is very good, but the trouble is there is nowhere to ride. uphill and downhill, such trips are not very pleasant for a child, they could make bicycle paths around the pond, or where there is a more or less flat area. We were in the children's playroom, we also liked everything very much there, thanks to the kind workers. We also liked everything in the pool, no complaints. Thank you for your attention. I hope only for YOUR prosperity.