Испорченный так хорошо начавшийся отдых Ruined a holiday that started so well

We are resting in this hotel not for the first time, this time we decided to go with a 2-year-old child and a grandmother, we took a suite and left a lot of money (about 100.000 tr for the entire stay in the complex) We decided to extend our vacation under the Promotion 4 + 1, we were counted how much You have to pay extra, that's fine with us. By the end of the day they came to pay, we were told at the reception that we were not covered by the action and that we had to pay another 10-15 tr. Accordingly, this did not suit us and we made a scandal, since a completely different amount was announced and written during the day, and in the evening they said that they messed up and had to pay extra. I messed up, please note through the fault of the administrators !! ! And in the morning I clarified several times whether the information about the price and departure was reliable. ! ? I was convinced that yes! In the bottom line, this hotel does not value guests and does not worry about its reputation, we left the hotel with a 2-year-old child at night through their fault and in no way did they correct their mistake, they just said: well, yes we are to blame, but we do not consider it necessary to correct the mistake, if you want to leave or pay extra. The disgusting attitude of the senior administrator, she was rude on the phone to my question, let's look and listen to the cameras, that your employees promised one thing in the morning, and voiced something else in the evening !!! , she answered me: you don’t prove anything anyway, the cameras don’t write sound pay, leave !!!! ! So for a minute we left 100.000 tr there and for these 2 days we would have left a lot more! But they decided to spoil everything and not compensate for their mistake and the error of the accommodation service. A letter and a statement to the society on the protection of consumer rights have been written and we will investigate if this issue is not resolved otherwise by the hotel owners.