Грубое отношение Rough attitude

March 25.2019 at 9.20 am on the territory of the Riviera Hotel, which is part of the hotel and entertainment complex Kazanskaya Riviera, located at Kazan, st. Fatykha Amirkhan 1, due to non-compliance with Article 11 of the Federal Law “Technical Regulations on the Safety of Buildings and Structures”, namely the absence of the “Wet Floor” sign after the wet cleaning of the premises, I fell and broke the radius of my right hand with a displacement in three places. After that, an ambulance was called, and I was taken to the Kazan City Clinical Hospital No. 7, where the necessary assistance was provided and the injury was documented. The help of the hotel staff in providing first aid was not made, they were not interested in the condition.
Upon receipt of the conclusion about the injury, at 15.00 of the same day, I returned to the Riviera Hotel and filed a claim against the executive director M. A. Davydova, a copy of the claim is available. After receiving a claim, a man came out to me, introducing himself as a hotel lawyer. This employee tried to convince me that the plate was somewhere else, and they do not care about compliance with consumer safety regulations. The man was rude, during the conversation he tried to exert moral pressure, in order to refuse compensation for disability and moral damage, he tried to put all the blame on me, he did not deny the fact of the fall. I allowed myself to say: "You are not the first, you are not the last. " There is a video recording of the conversation. At the end of the conversation, he promised to give a written response to the complaint within the time limits established by regulatory enactments, in which an answer would be given to the claim for compensation for moral and physical damage.
The moment of the fall occurred in the presence of two witnesses, there is a written evidence of the testimony. The testimony confirms that there were no “wet floor” signs in the fall zone and the nearest visual accessibility.

Today, March 26.2019, I went to the clinic at the place of residence, where I was re-examined and the injury was confirmed.
Due to the complete non-compliance with safety requirements by the staff of the Riviera Hotel, I lost my ability to work for a period of more than 6 weeks, I have no opportunity to engage in either professional or creative activities, I was forced to cancel my vacation with my family and return home with my family, urgently buying return tickets for the next date at your own expense. I have already incurred expenses for medicines, visits to doctors, legal consultations. Due to the negligence of the staff, the vacation of my entire family was canceled, severe moral damage was caused to both me and my minor grandson, who has not been able to return to normal for several days after the incident.
In the absence of further reaction and apologies from the hotel staff, I will be forced to contact Rospotrebnadzor with a complaint about non-compliance with safety requirements by the staff of the Riviera Hotel, as a result of which I was seriously injured. I will also demand compensation for damages in the court at the place of residence, in accordance with Article 1085 of the Civil Code of the Russian Federation and in accordance with Article 15 “On the Protection of Consumer Rights”.
On the evening of March 26, no one from the hotel contacted me. If the situation is resolved in the pre-trial order, I will amend the review.