Ужасное отношение к клиентам, невыполнение своих обязательств Terrible customer service, non-compliance

A room was booked almost a month in advance, terms and price agreed. Upon arrival at the reception, everything was changed, providing only a partial discount. A written appeal did not lead to anything - at first they agreed that it was calculated incorrectly, they said that they had passed on the information, they promised to solve the problem and get in touch, but then they simply began to ignore it. On the face of a violation of the public offer. Very demonstrative attitude towards customers.
Breakfast is included in the room rate. The buffet is rather mediocre, for example, only one type of cheese and sausage. Everything is cooked far from the restaurant level. Due to the non-working coffee machine, there were queues for the second one, we had to waste time, wait a long time. They also replenished the dried-up products not quite in a timely manner, they had to be content with what they had.
On weekends, many schoolchildren come to the hotel for excursions. Crowds of children left to their own devices rushing along the corridors, screaming and slamming doors, obviously will not brighten up your vacation.

If you smoke, you will have to go down and exit to the very entrance to the hotel, almost to the street.
In the rooms it is impossible to open at least a little window - everything is tightly closed.