Совок возвращается((( The scoop is back

They took for the June holidays (from June 12 to 14) for 2 families (5 people) a lumberjack's hut. Objectively, I will evaluate the idea of ​ ​ the hotel and its execution as excellent - wilderness with fishing and hunting, far from civilization in an old Russian hut and with all amenities - it was not a pity for 2 incomplete days (arrival at 18:00 on June 12, departure at 16:00 on June 14) and more than 28 thousand to give. In the beginning, everyone was delighted - barbecue, fishing, etc. Trouble began when the electricity was cut off at about 2 p. m. on June 13. And I must say that water is supplied to the houses by pumps, so the water also disappeared with electricity.
I will not describe how we managed without a toilet, water and electricity until 8 pm, but after realizing that instead of the promised "all inclusive" for a lot of money, we get "all off", and that no one is going to offer us anything in return (and in there was light and water in the main building !!!! ), no one will take an interest - how we rest here, our women took the initiative into their own hands and went to the administrator. Having received an answer that it was the weather that was to blame, that these were temporary inconveniences (and we only had 2 incomplete days) and that no one owes you anything from the administrator Natalya Filina, they called the hotel manager. A pleasant sociable young man gave us 1 normal room by 21 o'clock, and the second one (family then 2) turned out to be shared - with a shared toilet, where cowards and socks were already hanging and drying. They refused it - and only by 12 at night they gave a more or less decent room (I note that the paid lumberjack's hut is equated to a suite), although with a lower category. We described all this in the book of offers (but it is difficult to call it a book - there is no pagination, not stitched, not printed, at least change every day).
Oddly enough, but during these twitching of blankets, the male population of three people managed to get hungry (I confess, my son and I love to eat, and dinner was not included in the paid rest program. Around 9-30 pm we were in a room, knocked out by overwork our women, ordered 3 portions of dumplings. An hour later, a friend went down to ask the administrator how our order was, but did not receive an intelligible answer. An hour later I left to find out about dinner - the answer was mysterious - the waiter had already left (where she went and why, it’s not clear - it was less than 1 minute to go to us), another 40 minutes later!!!!!!! ! they brought us dumplings (and obviously not freshly cooked). obsession.

Summing up, I can say that the rest was completely ruined thanks to the Soviet service. Only 1 full day of rest (evening 12 after the road and morning 14 before the road can hardly be called a good rest) was spent on sorting out relations with the administration, moving, waiting for dinner, thanks to which the mood for the whole vacation was completely ruined.
A wish to the owner of this wonderful place (and the place is really chic)
- fork out for a 50 kilowatt diesel,
- fire this terrible administrator (the second - Olesya - is quite responsive and adequate, it's a pity that they didn't hit her),
- oblige the manager and administrators to at least occasionally be interested in how your guests are doing, especially when all the amenities prescribed in the ticket suddenly turn out to be zilch (and it says that if the set and quality of services were not provided, then the customer (i. e. we) has the right for compensation - and when we offered to move out after long wrangling, but with the return of at least half of the amount (a little more than 14 thousand rubles), we were clearly given to understand that money was out of the question.
I would not recommend going to this hotel until you learn to respect customers there.
Konstantin.