We bought a Biglion coupon, booked a room. We arrived and the administrator told us that the contract was terminated and we would not be settled! And nothing that we have already paid 3000, we were offered to pay a new one for 2000 per day. Lure and scam customers! And they didn’t even apologize, they just put it out and that’s it ! !.
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We bought a Biglion coupon, booked a room. We arrived and the administrator told us that the contract was terminated and we would not be settled! And nothing that we have already paid 3000, we were offered to pay a new one for 2000 per day. Lure and scam customers! And they didn’t even apologize, they just put it out and that’s it ! !
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The friendliness of the staff, warmth, cleanliness, comfort, location in a quiet place in Dombai (unlike the center around the ski lifts), proximity to the ski lifts, there are many cafes and grocery stores around. Wonderful place, mountain views from the windows and balconies, parking. Good variety of breakfasts, storage for equipment.
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The friendliness of the staff, warmth, cleanliness, comfort, location in a quiet place in Dombai (unlike the center around the ski lifts), proximity to the ski lifts, there are many cafes and grocery stores around. Wonderful place, mountain views from the windows and balconies, parking. Good variety of breakfasts, storage for equipment. You rarely meet such people who will greet you wonderfully and sincerely, and we said goodbye like old friends. I advise everyone to go to the "Star" - you will not regret it, a good rest is guaranteed to you. We ourselves first came to Dombay, before that we rested in Terskol in the Elbrus region for many years and now we think that we will come to Dombay again.
Cons: None found.
Commentary: The reviews we read on the site in previous years frightened us, but we took the risk. The tenants have changed and now Halit, Rada, Galya and Sveta will always provide you with wonderful rest and help. By the way, Halit fries a wonderful barbecue, and Rada has the most delicious khychins. Come to Zvezdny and you won't regret it!
Cons: None found.
Commentary: The reviews we read on the site in previous years frightened us, but we took the risk. The tenants have changed and now Halit, Rada, Galya and Sveta will always provide you with wonderful rest and help. By the way, Halit fries a wonderful barbecue, and Rada has the most delicious khychins. Come to Zvezdny and you won't regret it!
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I have been going to Dombay for 13 years. Almost every year, several times a season. I just love the place itself. But the local figures of the tourist industry continue to upset. For 13 I saw and heard a lot of things, but SUCH ... So. Were in this institution (together with a friend) from 8 to 11 March 2012.
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I have been going to Dombay for 13 years. Almost every year, several times a season. I just love the place itself. But the local figures of the tourist industry continue to upset. For 13 I saw and heard a lot of things, but SUCH ...
So. Were in this institution (together with a friend) from 8 to 11 March 2012. We lived in a 2-room suite. The room was very cold the whole time. Despite the fact that the batteries fired in good faith. Apparently, during the construction of this "hotel" they saved a lot on thermal insulation. Saved only two electric heaters. Considering that there were only 3 rooms (including a bathroom), it was very uncomfortable in the mornings. In the corridors and on the landings, the temperature was the same as on the street, we did not feel much difference. Further, constant problems with water. As with hot - it was simply impossible to wash normally, the temperature and pressure were constantly changing. So it was with the cold - in one morning I had to wait several hours until at least ANY water would go.
Power cuts intermittently. The funny thing is that there was no light in our room, but downstairs (in a cafe) there was: ) Waking up on March 9, we were very "pleasantly" surprised by the SIMULTANEOUS lack of water and light. That is, to wash, drink tea and even go to the toilet for great need: ) it was not possible. An hour and a half later, ONLY cold water appeared. My friend could not stand it - he went to the common toilet on the ground floor on an icy toilet : ) And the staff disappeared somewhere - there was no one to ask what kind of nonsense it was and when everything returned to normal. For 3 days they never cleaned the room. Yes, they cleaned up there - they simply did not take out the garbage. In response to my wish to throw out the garbage, I received an offer to collect it MYSELF in bags and take them to the 1st floor: ))) My question is "what about vacuuming?
"caused my aunt to laugh : ) although the vacuum cleaner was standing right on the landing next to our room : )
But the biggest trouble happened on the final day of our stay in this wonderful "hotel". Initially, we booked a room for 3 nights - 8.9, 10 March. Estimated time was announced at 12-00. They planned to leave quietly on March 11 - in the morning, before 12 o'clock. March 9 paid off in full for all 3 days. It was not possible to calmly spend the final day (from March 12-0.10 to March 12-0.11). It all started with a call from Alina (formally, she is the director there - the daughter of the real owner of the "hotel"). It was with her that I negotiated the reservation and transferred the advance payment to her. At first, Alina tried to “sell” me that since I booked a room from March 7, and checked in at one in the morning on the 8th, I should compensate her for the lost profit, because.
because of me they did not rent a room a day earlier. My arguments that, firstly, I have booked a room since March 8 and, secondly, that I will pay only for the services actually rendered (3 days of stay) seem to have worked. Further, Alina began to tell me that 3 days of my stay expire at 00:00.11 March. And I have to either leave the hotel at this time, or pay another 3000 rubles. My objection that I would leave their "hotel" in the morning BEFORE checkout time was simply ignored. Alina continued to stubbornly impose her point of view on me: ) After talking with her for half an hour and concluding that she either really doesn’t understand me, or simply “spoils” me for money, I couldn’t stand it and hung up. Moreover, my phone was in roaming and managed to gobble up several tens of rubles for an incoming call during the conversation. Then her husband, a certain Rasul, entered the stage.
"Some" - because the staff from neighboring hotels does not know anything about him, but he works like an administrator in this "hotel" for several months at most. And Rasul this broken hour, also on the phone, carried outright nonsense. The essence is the same - since I booked on the 7th (but in fact - on the 8th), I have to pay extra for another day. After my reasoned objection: ) he began to come in from the other side: ) and told me that, they say, the 3rd day expires at 00:0.11. 03 and I have to either leave at that time or pay extra. For an hour I tried to explain to him how to actually count the day of stay. Explained extremely culturally, correctly and very patiently. Rasul, like Alina, either sincerely did not understand me, or pretended not to understand.
After I said that I would leave the hotel in the morning and I wouldn’t pay extra (and shouldn’t) - Ostap suffered: ) Cursing and outright insults fell down, of which the “moron” was the mildest: ) Threats were also quite distinct, like: " yes, I’ll come right now and throw you by the scruff of the neck along with your things into the street if you don’t get out at midnight !!! ” By the way, this comrade was very drunk then. I can't say that I was so afraid of these threats: ) A little later, my friend called him - he seemed to calm down a little, and even allowed him to stay. But only to him, and he ordered me to "get out": ) And he ordered his subordinate (hotel worker) to take me out into the street. At 00 hours 00 minutes: ) if I do not go out myself. He said that in a couple of hours he would come (from Cherkessk) and personally check whether I left or not. And even break into the room to personally check: ) Here is such a famous Caucasian hospitality...
Eventually. We stayed in the room until the morning.
No Rasuls ever arrived - which was to be expected: ) we calmly packed up, had breakfast and left, taking with us "positive" impressions of the Caucasian "hospitality": ) As it turned out later (from a conversation with the staff of the "hotel") - our case was not the first and not the last for the time that Rasul was put in charge of this "hotel". 3 travel agencies have already refused to cooperate with them. Not surprising...
Draw your own conclusions, fellow vacationers. If you want extreme sports, a showdown with the administration of the hotel ("distributing" for money), and not a comfortable rest - then welcome to the Zvezdny Hotel !! ! :
So. Were in this institution (together with a friend) from 8 to 11 March 2012. We lived in a 2-room suite. The room was very cold the whole time. Despite the fact that the batteries fired in good faith. Apparently, during the construction of this "hotel" they saved a lot on thermal insulation. Saved only two electric heaters. Considering that there were only 3 rooms (including a bathroom), it was very uncomfortable in the mornings. In the corridors and on the landings, the temperature was the same as on the street, we did not feel much difference. Further, constant problems with water. As with hot - it was simply impossible to wash normally, the temperature and pressure were constantly changing. So it was with the cold - in one morning I had to wait several hours until at least ANY water would go.
Power cuts intermittently. The funny thing is that there was no light in our room, but downstairs (in a cafe) there was: ) Waking up on March 9, we were very "pleasantly" surprised by the SIMULTANEOUS lack of water and light. That is, to wash, drink tea and even go to the toilet for great need: ) it was not possible. An hour and a half later, ONLY cold water appeared. My friend could not stand it - he went to the common toilet on the ground floor on an icy toilet : ) And the staff disappeared somewhere - there was no one to ask what kind of nonsense it was and when everything returned to normal. For 3 days they never cleaned the room. Yes, they cleaned up there - they simply did not take out the garbage. In response to my wish to throw out the garbage, I received an offer to collect it MYSELF in bags and take them to the 1st floor: ))) My question is "what about vacuuming?
"caused my aunt to laugh : ) although the vacuum cleaner was standing right on the landing next to our room : )
But the biggest trouble happened on the final day of our stay in this wonderful "hotel". Initially, we booked a room for 3 nights - 8.9, 10 March. Estimated time was announced at 12-00. They planned to leave quietly on March 11 - in the morning, before 12 o'clock. March 9 paid off in full for all 3 days. It was not possible to calmly spend the final day (from March 12-0.10 to March 12-0.11). It all started with a call from Alina (formally, she is the director there - the daughter of the real owner of the "hotel"). It was with her that I negotiated the reservation and transferred the advance payment to her. At first, Alina tried to “sell” me that since I booked a room from March 7, and checked in at one in the morning on the 8th, I should compensate her for the lost profit, because.
because of me they did not rent a room a day earlier. My arguments that, firstly, I have booked a room since March 8 and, secondly, that I will pay only for the services actually rendered (3 days of stay) seem to have worked. Further, Alina began to tell me that 3 days of my stay expire at 00:00.11 March. And I have to either leave the hotel at this time, or pay another 3000 rubles. My objection that I would leave their "hotel" in the morning BEFORE checkout time was simply ignored. Alina continued to stubbornly impose her point of view on me: ) After talking with her for half an hour and concluding that she either really doesn’t understand me, or simply “spoils” me for money, I couldn’t stand it and hung up. Moreover, my phone was in roaming and managed to gobble up several tens of rubles for an incoming call during the conversation. Then her husband, a certain Rasul, entered the stage.
"Some" - because the staff from neighboring hotels does not know anything about him, but he works like an administrator in this "hotel" for several months at most. And Rasul this broken hour, also on the phone, carried outright nonsense. The essence is the same - since I booked on the 7th (but in fact - on the 8th), I have to pay extra for another day. After my reasoned objection: ) he began to come in from the other side: ) and told me that, they say, the 3rd day expires at 00:0.11. 03 and I have to either leave at that time or pay extra. For an hour I tried to explain to him how to actually count the day of stay. Explained extremely culturally, correctly and very patiently. Rasul, like Alina, either sincerely did not understand me, or pretended not to understand.
After I said that I would leave the hotel in the morning and I wouldn’t pay extra (and shouldn’t) - Ostap suffered: ) Cursing and outright insults fell down, of which the “moron” was the mildest: ) Threats were also quite distinct, like: " yes, I’ll come right now and throw you by the scruff of the neck along with your things into the street if you don’t get out at midnight !!! ” By the way, this comrade was very drunk then. I can't say that I was so afraid of these threats: ) A little later, my friend called him - he seemed to calm down a little, and even allowed him to stay. But only to him, and he ordered me to "get out": ) And he ordered his subordinate (hotel worker) to take me out into the street. At 00 hours 00 minutes: ) if I do not go out myself. He said that in a couple of hours he would come (from Cherkessk) and personally check whether I left or not. And even break into the room to personally check: ) Here is such a famous Caucasian hospitality...
Eventually. We stayed in the room until the morning.
No Rasuls ever arrived - which was to be expected: ) we calmly packed up, had breakfast and left, taking with us "positive" impressions of the Caucasian "hospitality": ) As it turned out later (from a conversation with the staff of the "hotel") - our case was not the first and not the last for the time that Rasul was put in charge of this "hotel". 3 travel agencies have already refused to cooperate with them. Not surprising...
Draw your own conclusions, fellow vacationers. If you want extreme sports, a showdown with the administration of the hotel ("distributing" for money), and not a comfortable rest - then welcome to the Zvezdny Hotel !! ! :
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In the first days of November, this year, we went to Dombay for reconnaissance before the new year. Lived in "Star". We were met very hospitably by Svetlana and Vadim. The rooms are clean, cozy and warm, there is always hot water in the shower, there are NO problems with plumbing. They fed simply, but with taste))), i.
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In the first days of November, this year, we went to Dombay for reconnaissance before the new year. Lived in "Star". We were met very hospitably by Svetlana and Vadim. The rooms are clean, cozy and warm, there is always hot water in the shower, there are NO problems with plumbing. They fed simply, but with taste))), i. e. The food is all homemade and pretty low prices. I read other comments and just wonder....although....what kind of person, such is his attitude to everything around him (about the former managers). As we were told in the tour company, Svetlana (the current manager of Zvezdny) has been working in the tourism business for a very long time, and specifically in Dombay since the summer of this year. So, we are very glad that our vacation was not only not spoiled, but fully satisfied)))). Now we are planning to celebrate the new year with them.
Review from — vOtpusk.ru
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We also went to explore before the New Year : ). So as not to spoil your holiday in the future. We went by car, we liked the road, so in winter we will go quietly. We learned about "Zvezdny" from acquaintances, but because everyone has their own requirements for comfort, we decided to check it ourselves so that we would not blame anyone later.
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We also went to explore before the New Year : ). So as not to spoil your holiday in the future. We went by car, we liked the road, so in winter we will go quietly. We learned about "Zvezdny" from acquaintances, but because everyone has their own requirements for comfort, we decided to check it ourselves so that we would not blame anyone later. We were greeted very warmly! It was obvious that we were genuinely happy! Settled right away. The room is not very big but clean and warm which is important! White towels! I even asked Svetlana how she does it. It was a pleasure to talk with Sveta and Vadim! They told us where to go for a walk. Very beautiful places near the river Gonchahir! The food was delicious, even my daughter ate everything))) Well, how could it be without barbecue! He was great! Vadim masterfully cooks it))). In general, the trip left a lot of pleasant impressions, a charge of vivacity, good mood and a great desire to go more and of course to the "Star"!
Review from — vOtpusk.ru
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Can you please tell me the hotel number? thanks in advance!
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Can you please tell me the hotel number? thanks in advance!
Review from — vOtpusk.ru
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An unflattering review of the Zvezdny Hotel, which appeared after the dismissal of a hotel employee for the MESSFUL performance of his duties and NEGLECTED attitude to work, does not at all paint this person whose name I will not even name... Of course, no "Dmitry" - a fictitious tourist, and which is thus sorry "Cattle", you will not find this review, even its MAIL was for some reason deleted after that.
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An unflattering review of the Zvezdny Hotel, which appeared after the dismissal of a hotel employee for the MESSFUL performance of his duties and NEGLECTED attitude to work, does not at all paint this person whose name I will not even name... Of course, no "Dmitry" - a fictitious tourist, and which is thus sorry "Cattle", you will not find this review, even its MAIL was for some reason deleted after that. prices for rooms and services, payment for which can be made in any form convenient for vacationers! Hotel services for cleaning the room, parking, DRYING of ski equipment at the ZVEZDNY Hotel were carried out and will be carried out for FREE!! ! and walking in ski boots on any stairs, any hotel, and every educated person knows this, leads, at best, to injury to the human body... be careful and avoid Regite your health!!! Happy and successful holiday to all!
Review from — vOtpusk.ru
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We fully agree with the first review! Dirty hotel, attitude more than unfriendly, constant problems with plumbing, concentration camp food! The administrator is constantly in a dressing gown or sweatpants, with unwashed hair. It seems that by mistake I got to her house and therefore they treat you like an uninvited guest.
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We fully agree with the first review! Dirty hotel, attitude more than unfriendly, constant problems with plumbing, concentration camp food! The administrator is constantly in a dressing gown or sweatpants, with unwashed hair. It seems that by mistake I got to her house and therefore they treat you like an uninvited guest. I liked the rest in Dombay very much and we will definitely come again, but not to this hotel!
Review from — vOtpusk.ru
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From 28.01. 2009 on 01/03/2010, my family and my friends rested in the village of Dombay, in the Hotel "STAR", which is located right at the entrance to Dombay, here is their advertising site: http://www. dombayinfo. ru/hotels/private- hotels/hotel-zvezdniy Lord! I advise everyone to never go there. The manager of the Zvezdny hotel, Lyuba, is such a rude person, and a rare boor.
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From 28.01. 2009 on 01/03/2010, my family and my friends rested in the village of Dombay, in the Hotel "STAR", which is located right at the entrance to Dombay, here is their advertising site: http://www. dombayinfo. ru/hotels/private- hotels/hotel-zvezdniy
Lord! I advise everyone to never go there. The manager of the Zvezdny hotel, Lyuba, is such a rude person, and a rare boor. What I, with my family, and with my friends, were convinced more than once. When we ordered a reservation for the New Year, and we ordered it a month in advance! Then everything was in the best possible way, we should have been provided with everything, under an agreement with the Manager of Luka, who in turn gave the phone to the owner of the Zvezdny Hotel Marina. With all our desire to spend a New Year's holiday in the Caucasus Mountains on Dombay, Lyuba told us one price - 8000 rubles. per room, per day, and Marina (the hostess) increased the cost immediately by as much as 1000 rubles.
We paid for 1 room at a price of 9.000 rubles. per day, two other rooms at a price of 8.500 rubles. per day for each room. It is not difficult to calculate that we had to pay a tidy sum for a week of stay.
We drove in with high spirits, in anticipation of the New Year. On the first day, we were sharply warned not to walk up the stairs in ski boots, not to knock, not to make noise! Lyuba cannot stand the noise and din of tourists!
No one will dry ski equipment for us, and it costs some money, 200 rubles. for one thing, and that is if we act like a good boy. Having calculated such tariffs, our eyes widened, for each person daily drying cost 800 rubles. from a person!
The execution did not end there, every day when we went to the mountain to ride, we were told in the morning: “When you leave, my head hurts from you, and don’t forget that this is a private hotel of the Chairman of the K. C. R. … ………. , It’s true that this surname didn’t say anything to us. Both he and his wife will not like that in their Hotel there are such shameless tourists, and that they can check her at any time, and she is Lyuba, a very honest manager who monitors the state of their property.
As a result, the honest manager shamelessly kicked us out of the Zvezdny hotel a day in advance, explaining that the guests of the owners had arrived, and because, for her, their guests are above tourists, and she doesn’t care where we will live, explaining This factor is due to the fact that the hotel is private property.
She refused to return the money to us, and said that we still have to prove that we paid such an amount, and that the owner of the hotel is a well-known lawyer K. Ch. R. , and we should not even think about returning the money in court.
This begs the question, DO WE HAVE LEGISLATIVE AUTHORITY IN RUSSIA! ? Or all RUSSIANS are considered cattle!
More we go to the hotel "STAR", not by foot, and we advise YOU all to bypass the hotel "STAR" in the village of Dombay by the tenth road.
Lord! I advise everyone to never go there. The manager of the Zvezdny hotel, Lyuba, is such a rude person, and a rare boor. What I, with my family, and with my friends, were convinced more than once. When we ordered a reservation for the New Year, and we ordered it a month in advance! Then everything was in the best possible way, we should have been provided with everything, under an agreement with the Manager of Luka, who in turn gave the phone to the owner of the Zvezdny Hotel Marina. With all our desire to spend a New Year's holiday in the Caucasus Mountains on Dombay, Lyuba told us one price - 8000 rubles. per room, per day, and Marina (the hostess) increased the cost immediately by as much as 1000 rubles.
We paid for 1 room at a price of 9.000 rubles. per day, two other rooms at a price of 8.500 rubles. per day for each room. It is not difficult to calculate that we had to pay a tidy sum for a week of stay.
We drove in with high spirits, in anticipation of the New Year. On the first day, we were sharply warned not to walk up the stairs in ski boots, not to knock, not to make noise! Lyuba cannot stand the noise and din of tourists!
No one will dry ski equipment for us, and it costs some money, 200 rubles. for one thing, and that is if we act like a good boy. Having calculated such tariffs, our eyes widened, for each person daily drying cost 800 rubles. from a person!
The execution did not end there, every day when we went to the mountain to ride, we were told in the morning: “When you leave, my head hurts from you, and don’t forget that this is a private hotel of the Chairman of the K. C. R. … ………. , It’s true that this surname didn’t say anything to us. Both he and his wife will not like that in their Hotel there are such shameless tourists, and that they can check her at any time, and she is Lyuba, a very honest manager who monitors the state of their property.
As a result, the honest manager shamelessly kicked us out of the Zvezdny hotel a day in advance, explaining that the guests of the owners had arrived, and because, for her, their guests are above tourists, and she doesn’t care where we will live, explaining This factor is due to the fact that the hotel is private property.
She refused to return the money to us, and said that we still have to prove that we paid such an amount, and that the owner of the hotel is a well-known lawyer K. Ch. R. , and we should not even think about returning the money in court.
This begs the question, DO WE HAVE LEGISLATIVE AUTHORITY IN RUSSIA! ? Or all RUSSIANS are considered cattle!
More we go to the hotel "STAR", not by foot, and we advise YOU all to bypass the hotel "STAR" in the village of Dombay by the tenth road.
Review from — vOtpusk.ru
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