Ужасы horror

This hotel has an absolutely unprincipled, greedy hostess Ekaterina. We booked a holiday in June for a weekend with a group of 45 people. Payment was made in advance in full to the bank. Arrived, accommodated pretty quickly, but that's all good, too, quickly ended. The rooms did not have towels and toilet paper everywhere, soap was not even dreamed of. Sofas (these are additional places) fell apart into three parts, and were terribly hard. After accommodation, we clarified the information on breakfast - it was complex, for 150 rubles, we agreed on 10 am. We asked about the possibility of holding a banquet (because we were celebrating the anniversary of the director), to which we were told that they have full bins and they can do everything for us. and also organize an excursion the next day. We did not agree on a banquet, we decided only in the morning to look at the menu and about the excursion it was necessary to find out the opinion of the director. The next day the "hellish breakfast" began. Ekaterina invited our group to the dining room, we went in, expecting that at least something was already covered, but we saw bare empty tables - they JUST STARTED cooking!! ! For an hour and a half, we were brought out one plate at a time, and those who were “lucky” to eat first another 1.5 hours waited for the rest - it was especially a pity for the hungry children. We endured this picture in silence, not wanting to spoil our vacation with showdowns from the very beginning. Not everyone had the patience to wait for tea. So noon came, and without realizing what it was, we dispersed on excursions, as if we had learned that there would be no evening banquet in this cafe. We didn’t order a tour from Catherine, as we reported in advance. This was where our "misadventures" should have ended, but two numbers from our team (which are 4 adults and a child) handed over the keys to the hostess when leaving, and returning. found that she had left, taking them with her. To phone calls in a boorish form, she answered that “We waited 4 hours, you will wait 4 more !!!! . And in general, you have your own program, we have our own, fuck me with these keys, ”and so on and so forth. As a result, when we wanted to resolve the issue with the help of the police, she nevertheless showed up. posting a bunch more comments regarding the fact that we did not order a banquet and a tour from her. And the girls with a child from these rooms waited for her for 5 hours in wet clothes, because they got caught in the rain in the mountains. On the second day, we did not even try to order breakfast, we went to another cafe. Asking for a calculation for the first breakfast, it turned out that everyone ate “not in portions, but in two, and some even in three, and they wouldn’t count us according to the complex, and counted for an amount twice as much as what we had to give away. It was useless to argue with her, otherwise she simply would not have let our bus out of the hotel yard. In general, whoever is interested in getting a lot of problems during their holidays and paying twice as much for it than was stated, welcome to the Snow Queen!