• traveled 4 years ago
We spent several days at the hotel with my family - from January 1 to January 4.2021, suite room 307. On the night of the 3rd, the guests above us sang, yelled, squealed until 5 in the morning. All my calls and requests to calm the guests did not lead to anything. As a result, they didn't sleep most of the night.
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We spent several days at the hotel with my family - from January 1 to January 4.2021, suite room 307. On the night of the 3rd, the guests above us sang, yelled, squealed until 5 in the morning. All my calls and requests to calm the guests did not lead to anything. As a result, they didn't sleep most of the night.
In the morning I wrote a claim asking for a refund for this sleepless night. The girls at the reception contacted the head of the hotel - Groo Anfisa Alexandrovna, but she did not consider it necessary to somehow resolve the situation. The staff is great, the management is not. I don’t advise the hotel - if there were a network, such problems would be solved simply - either by calling the police to calm the guests, or by compensating those who suffered because of them, without sleep until 5 in the morning.
I left them an official complaint, an entry in the complaint book - nothing.
Daria
In the morning I wrote a claim asking for a refund for this sleepless night. The girls at the reception contacted the head of the hotel - Groo Anfisa Alexandrovna, but she did not consider it necessary to somehow resolve the situation. The staff is great, the management is not. I don’t advise the hotel - if there were a network, such problems would be solved simply - either by calling the police to calm the guests, or by compensating those who suffered because of them, without sleep until 5 in the morning.
I left them an official complaint, an entry in the complaint book - nothing.
Daria
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I often go on business trips to Chelyabinsk and have to stay in hotels. I've tried many but finally found mine! Brand new, clean, and most importantly, next to the office where I come! I want to thank all the staff of the hotel for their friendliness and responsiveness! Further success to you! I will always come to you from now on!! ! At least in order to call friends in England for free)))).
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I often go on business trips to Chelyabinsk and have to stay in hotels. I've tried many but finally found mine! Brand new, clean, and most importantly, next to the office where I come! I want to thank all the staff of the hotel for their friendliness and responsiveness! Further success to you! I will always come to you from now on!! ! At least in order to call friends in England for free))))
Review from — vOtpusk.ru
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Were in January on a business trip in Chelyabinsk, took two suites with a partner. I really liked the location of the hotel in the historic center of the city, a five-minute walk to the pedestrian street with restaurants. Nice expensive interior, everything is new. The staff is a little slow, but I hope this is only at the beginning, as the hotel has recently opened.
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Were in January on a business trip in Chelyabinsk, took two suites with a partner. I really liked the location of the hotel in the historic center of the city, a five-minute walk to the pedestrian street with restaurants. Nice expensive interior, everything is new. The staff is a little slow, but I hope this is only at the beginning, as the hotel has recently opened. Breakfast - chic for a hotel in a provincial town. I didn’t like the lack of a gym, but they promised in two months what would happen. Thanks for the rest! We'll come again! Many thanks to the administrator Svetlaneza competence, desire to help and friendliness!
Sergey, MO
Sergey, MO
Review from — vOtpusk.ru
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Very good place, functional, comfortable. We came with a colleague on a business trip and were pleasantly surprised by the new hotel in Chelyabinsk. It was convenient to go to the bank opposite and the main street is very close. We went to the restaurant of the same name and loved it. So we advise the boss to stop at this place.
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Very good place, functional, comfortable. We came with a colleague on a business trip and were pleasantly surprised by the new hotel in Chelyabinsk. It was convenient to go to the bank opposite and the main street is very close. We went to the restaurant of the same name and loved it.
So we advise the boss to stop at this place.
So we advise the boss to stop at this place.
Review from — vOtpusk.ru
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