Хороший персонал, но руководство не решает проблемы даже после письменной претензии Nice staff but management doesn't solve problems even after written complaint

We spent several days at the hotel with my family - from January 1 to January 4.2021, suite room 307. On the night of the 3rd, the guests above us sang, yelled, squealed until 5 in the morning. All my calls and requests to calm the guests did not lead to anything. As a result, they didn't sleep most of the night.
In the morning I wrote a claim asking for a refund for this sleepless night. The girls at the reception contacted the head of the hotel - Groo Anfisa Alexandrovna, but she did not consider it necessary to somehow resolve the situation. The staff is great, the management is not. I don’t advise the hotel - if there were a network, such problems would be solved simply - either by calling the police to calm the guests, or by compensating those who suffered because of them, without sleep until 5 in the morning.
I left them an official complaint, an entry in the complaint book - nothing.
Daria