негатив negative

I booked a room at the State Councilor Hotel in St. Petersburg through the luxa. ru agent, as I had already used their services and had a 10% discount card. Reservation No. 76481 dated August 09.2010.
Upon arrival at the hotel, the administrator Polina said that they had received another reservation and there were no more rooms available. At the same time, they referred to the fault and some problems with the agent with some kind of electricity, and in connection with this, a delay in confirming the reservation. Although I received a confirmation email after 9 minutes. As a result, I insisted that they not try to move me, standing at the reception with bags and a reservation, to another hotel, but that the client who had not yet arrived with a second reservation for a room was sent to another hotel. A competent administrator would have done this operation automatically, I would not even have learned anything.
A miserable semblance of the Internet, "for show", despite the fact that the hotel is trying to position itself as a "business hotel".

The overall impression of the hotel and its work in tandem with an agent is extremely negative.
The next day, I moved to another hotel in a deluxe room at a price cheaper than a comfort room in a state councilor.