Ужас ужасный Horror terrible

I'll start over. Three of us arrived with my daughter and little granddaughter with huge suitcases. Taxis were not allowed into the territory, I had to drag myself to the reception in building 10. The boorish girl sent off without going into details. Check-in after 15, in reality after 18. We arrived at 10. The hotel was half empty, calls for humanity were smashed against the wall of deafness. We went to take things to the storage room, the grouchy guy took things, talking about the horrors awaiting us in the future, but advised us to apply with check-in to building 9, where we were settled in 10 minutes. The room is so-so clean. The 1st cleaning was carried out after the third day of stay (we guessed to hang a request on a cardboard box on the handle).
They took out the trash themselves. For all the time, for three people they were given 2 tiny pieces of soap, two sachets of shampoo and two gels, four towels. The soap dispenser is empty. Apparently, they have not heard about covid here at all. There are no sanitizers in the dining room or in the buildings, and disinfection is not carried out anywhere. In the dining room, people and cockroaches eat from the same dish. Breakfast is food for the animals in the barn. Grinning foreheads with unshaven muzzles on the distribution. They do not have masks and most likely san. books too. If you didn’t come by 7 in the morning, then you won’t see any forks, spoons, or cups. They went with theirs. Moreover, they brazenly lie that they will bring it now, and no one is bringing anything anymore.
Food after 9 is no longer added, eat up what is left. Yes, and it can not be called food. Sausages empty inside splatter with some kind of liquid, etc. Coffee is slop. Employees of a semi-legal service for delivering tourists to the beach for 200 rubles refused to tell where the toilet was, they asked for a child, only because we did not immediately jump into their cart. Security at checkpoint 5 is worse than dogs talking. Biblioglobus on the territory sells tickets to Sochipark with non-existent details, and then frostbitten refuses to accept them back, saying that they are not responsible for other employees.

In general, with hospitality and friendliness, as well as with professionalism, communication culture, decency and service, there is a complete zero here. Suck, not rest. It is better to go to Turkey, to the enemies. And even better in the same 3 * to Europe. It's cheaper and more comfortable.