Увы... Alas...

Went on tour. of the Cote d'Azur company to Olesya in November/December 2014 in order to find a vacation with treatment for a family of 4 adults + 2 children 5 years old for the New Year holidays. I chose another hotel, phoned, explained!!! ! their wishes, and they advised me to the Fregat boarding house in Adler, colorfully telling that there is a pool, and treatment, and a buffet, and a lot of other advantages. Alas, we did not find any of the above on the spot - and almost all vacationers were disappointed. What can I say - the boarding house corresponds to the price category, no more. ​ Clean rooms, good food and everything! As a result, instead of recovering, we sat in the room almost all the time due to bad weather. As a plus to the boarding house, I note that there is a children's room there, but it is opened when there are a lot of people - and there were 2-3 families there. i. e. for 3 children they do not consider it necessary to bother with the children's room, in recent days we with 2 children have been refused to open it. Olesya - you are an incompetent employee, forgive me. I repeat once again - for this money (1100 per person) this is a completely normal service. But!!! ! Girls, you must know that in winter there are no procedures and no swimming pool! ! Why deceive???? ? The holiday was ruined, alas. I will never use this agency again and would not recommend to others. And a wish to the management of the boarding house - teach the girls to work at the reception - disgusting communication, and if you write this word in Russian, then it's more appropriate simply - ADMINISTRATOR'S STAND. Elderly people understand this more)) Sincerely, Tatyana