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Hotel ratings by criteria:
Rooms:
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Service:
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Cleanliness:
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Good afternoon! I want to share my failed vacation in our beautiful Motherland in Adler, in particular, the "type" Hotel Apartments 12 Adler at Lenina Street 221/6, Adler, Russia, and the site where I found this hotel on www. booking. com - this site is a SCAM with beautiful pictures and completely incompetent who does not verify the information he posts!! ! to attract apparently fools like me : ) At first everything was decent, I chose a hotel for the price, proximity to the sea, because we are traveling with a child, booked for the date I need from June 20 to July 1. Feedback came almost immediately, with the following content: "Good day Natalya! (Provided that my name is Elena : )))
We have received your request to book our apartments "More" 20 June 201.01 July 2015
May I clarify some details:
1) Do you need a taxi from the airport or railway station?
2)How many people are you coming?
If you have any other wishes, we will try to fulfill them.
After your exact decision, you will need to make an advance payment (for 31 days), in the amount of three thousand rubles, to the account number of the bank card of Sber Bank.
If you change your mind, cancel your booking (14 working days in advance) or earlier.
You have questions? I will gladly answer them!
Sincerely, Xenia! "
Oh, I was immediately delighted, I think what a charm, I was not even embarrassed by the fact that the name is not mine : ))) well, for the joy of what stupid things you can do : ))) I think, did our coast really start to work like abroad, but happiness lasted not for long : ) Then Ksenia Kilyan and I began an active correspondence, my dates of arrival changed a little, because. there were no plane tickets for June 20, she told me that they wouldn’t be able to accept us earlier, well, I think, garbage, we’ll reconsult somewhere : )))))) Well, as a decent one, I made an advance payment for a day of stay (I think that for sure , they didn’t think that I was some kind of frivolous) to the Sber Bank card of this Xenia, as it is written on the website www. booking. com. I wrote to her, they thanked me and said that they were looking forward to it : ) Then on May 14, due to acute family circumstances, I had to basically abandon the trip, return the plane tickets (by the way, the money was returned within 3 days in full), and of course but I wrote to Ksenia that I was canceling the reservation for a serious reason and that I was asking for a refund of my prepayment (refused more than a month in advance), to which I received an answer that: “Yes, we will refund, but next week”, more than a week has passed. I am writing to the e-mail of this Xenia, "where is my money? " Complete silence, I wrote 2 complaints about this hotel on the website www. booking. com that they did not return my prepayment, there was also complete silence from the customer support service. In general, ladies and gentlemen, DO NOT CONTACT THE SITE www. booking. com AND CITIZEN Kilyan Ksenia from Adler, these are scammers and completely shameless people, they are professionals in only one thing, how to deceive ordinary people!! ! If you do not want to spoil your vacation, do not contact this hotel in any way, now I have complete confidence that even the pictures of this hotel are fake and you can generally come to . opu! ! Enjoy your holiday, contact only trusted and professional people regarding the organization of your holiday!! !
We have received your request to book our apartments "More" 20 June 201.01 July 2015
May I clarify some details:
1) Do you need a taxi from the airport or railway station?
2)How many people are you coming?
If you have any other wishes, we will try to fulfill them.
After your exact decision, you will need to make an advance payment (for 31 days), in the amount of three thousand rubles, to the account number of the bank card of Sber Bank.
If you change your mind, cancel your booking (14 working days in advance) or earlier.
You have questions? I will gladly answer them!
Sincerely, Xenia! "
Oh, I was immediately delighted, I think what a charm, I was not even embarrassed by the fact that the name is not mine : ))) well, for the joy of what stupid things you can do : ))) I think, did our coast really start to work like abroad, but happiness lasted not for long : ) Then Ksenia Kilyan and I began an active correspondence, my dates of arrival changed a little, because. there were no plane tickets for June 20, she told me that they wouldn’t be able to accept us earlier, well, I think, garbage, we’ll reconsult somewhere : )))))) Well, as a decent one, I made an advance payment for a day of stay (I think that for sure , they didn’t think that I was some kind of frivolous) to the Sber Bank card of this Xenia, as it is written on the website www. booking. com. I wrote to her, they thanked me and said that they were looking forward to it : ) Then on May 14, due to acute family circumstances, I had to basically abandon the trip, return the plane tickets (by the way, the money was returned within 3 days in full), and of course but I wrote to Ksenia that I was canceling the reservation for a serious reason and that I was asking for a refund of my prepayment (refused more than a month in advance), to which I received an answer that: “Yes, we will refund, but next week”, more than a week has passed. I am writing to the e-mail of this Xenia, "where is my money? " Complete silence, I wrote 2 complaints about this hotel on the website www. booking. com that they did not return my prepayment, there was also complete silence from the customer support service. In general, ladies and gentlemen, DO NOT CONTACT THE SITE www. booking. com AND CITIZEN Kilyan Ksenia from Adler, these are scammers and completely shameless people, they are professionals in only one thing, how to deceive ordinary people!! ! If you do not want to spoil your vacation, do not contact this hotel in any way, now I have complete confidence that even the pictures of this hotel are fake and you can generally come to . opu! ! Enjoy your holiday, contact only trusted and professional people regarding the organization of your holiday!! !
Translated automatically from Russian. View original
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