Reviews about travel agencies

Good afternoon! I want to share my impressions of ALF's trip to Bulgaria - we were accompanied by Irina, who was rude, inattentive, unkind, does not fulfill her functional duties, namely, she did not distribute garbage bags, she had to be stored in the pockets of bus seats, in by order forbade all passengers to leave through the front door !!! Allegedly, we will interfere with drivers !!! Passengers who had cigarettes (more than two packs) "advised" - "I don't know what you want to do with them, if you want, smoke everything cigarettes in front of the border, if you want, throw it away, I don’t care (literally) x years (again, from the words of the escort and information from the bus tickets) Also, in an orderly tone, she “recommended” everyone to go to the toilet without exception, because the bus will not stop at all designated parking lots !! not trying to help in solving problems that arose along the way (passengers in Izmail were late for 20 minutes, due to the fault of the tour operator, as he named the wrong gas station for boarding the bus) and so, the accompanying Irina was going to leave without waiting for 3 people (it’s good that she did not)) She did not inform about the time of moving from one stop to the next.