I buy tours there, because they make discounts and out of habit - once in Turstanka, only in Kyiv, a friend worked - that's how it happened. I choose the tour myself, I arrive when I'm ready to book. Therefore it is difficult to say something about professionalism . The last time, to clarify about the hotel and visas, the manager opened the Internet and began to look there.
We have been passively going to rest since the summer - but then there was no time, then denyuzhek, then another opportunity. In August, they began to change passports - it was a different story - with queues, delays and online entries.