Not a professional approach
We ordered bus tickets to Bulgaria and visas in June. Upon receipt of the documents, emphasizing that his wife's passport was extended, he asked if there would be any problems at the consulate. Employee Oksana assured that a monthly visa can be opened without any problems. Money for services not yet provided. And the second call on July 25 - the employee reports that the consulate on the extended passport to the wife didn't open the visa, visas for me and the daughter are ready.