Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
4.0
Food:
1.0
Amenities:
4.0
Maldivian Turkey
There were extremely unpleasant impressions from the level of service, which does not correspond to the status of a 5-star hotel, even 4-star pulls with great difficulty.
We rested in mid-February, chose one of the most expensive options - Ocean Pool Villa.
We arrived on the island late in the evening. The way we were greeted was already unpleasantly surprised. Handed out wet towels, standing in the dark, it is not clear what we are waiting for. Either go somewhere into the light towards the reception, or wait for further instructions. You can't leave a deposit with a debit card (? ! ). Only credit cards are accepted. They didn't show us the number. What we saw in the room: 1. There are no bathrobes, no slippers, there is an adapter for an outlet, but it is broken (! ). 2. The sliding door to the bathroom/toilet does not close well simply because it is installed crookedly 3. Most importantly: there is no descent to the ocean from our Ocean (! ) Pool Villa.
It turns out that the word "Ocean" in the name of the villa implies that you can only look at the Ocean. You cannot swim in this place, as there is a strong current and stones. The view from the window in the end, frankly, is not Maldivian. Let's get back to the service: as soon as we arrived and discovered the lack of what we needed, we decided to call the reception. What do you expect to hear when you call the front desk at a 5 star hotel? "Stay on the line, you're third in line" is what we heard. I have visited many places: both in the remote corners of our Motherland, and in many other countries, but I have not seen anything like this. The guy at the reception said that they didn’t have slippers in principle, they would bring bathrobes, they sent the adapter to look for a person in other rooms (! ) As a result, they brought dirty slippers with women’s hair inside and a poorly working adapter (that is, due to poor contact, it worked , then no).
The next day we went to breakfast and were also a little shocked that we were going to the Maldives, but somehow ended up in Turkey, and not in the best hotel. A huge number of people, everyone is fussing, looking over your shoulder, almost there is a battle for food. The food is pretty mediocre though. The emphasis is apparently on tourists from China and India. Basically, everything is laid out in saucepans with lids that are inconvenient to open. There are no fruits, we practically did not eat them. There are no freshly squeezed juices (even for a fee, only packaged, poured in containers. It tastes like "yuppies". Naturally, no one will pour coffee or tea for you - everything yourself. You are in a 5-star hotel (! ). It is very difficult to resist sarcasm No seafood. After all this, we went to the manager Abdullah in the hope of finding understanding from him. He reacted very coolly to all the problems we described, as if everything was as it should be.
There were no apologies for anything. Regarding the fact that the Ocean Pool Villa does not have access to the ocean, it was said: "everywhere in the description it is indicated that there is no access to water. " In fact, this is a lie, since even on the website of the Kandima hotel there is not a word about this. On the contrary, it is said that our accommodation has absorbed the best of the beach villa and the water villa (Aqua villa). I don’t know what he absorbed there, but we ended up having to walk to the common beach for 10 minutes in the heat - in order to actually see those Maldives, for which we had come such a long way.
More abstract)
- there is no one in the pool bar, then there are no bananas for a cocktail. There are no bananas on the tropical island (! ). At the same time, they are sometimes eaten at breakfast. Mystic.
- Internet on the whole island is below average. We tried to watch movies in the evenings - it never happened, everything slows down.
- There are problems with entering the sea on most of the island - everywhere there are either stones or shells.
- There are a lot of people on the island, noisy and uncomfortable
- Managers always promise something and immediately forget about it. That is, no feedback.
- Do not expect an individual approach to you. The number of staff clearly does not match the number of clients. The level of knowledge and skills of the staff leaves much to be desired.
- It is inconvenient to move around the island - there are "buses" but quite rarely and often there are no more places in them.
There were extremely unpleasant impressions from the level of service, which does not correspond to the status of a 5-star hotel, even 4-star pulls with great difficulty.
We rested in mid-February, chose one of the most expensive options - Ocean Pool Villa.
We arrived on the island late in the evening. The way we were greeted was already unpleasantly surprised. Handed out wet towels, standing in the dark, it is not clear what we are waiting for. Either go somewhere into the light towards the reception, or wait for further instructions. You can't leave a deposit with a debit card (? ! ). Only credit cards are accepted. They didn't show us the number. What we saw in the room: 1. There are no bathrobes, no slippers, there is an adapter for an outlet, but it is broken (! ). 2. The sliding door to the bathroom/toilet does not close well simply because it is installed crookedly 3. Most importantly: there is no descent to the ocean from our Ocean (! ) Pool Villa.
It turns out that the word "Ocean" in the name of the villa implies that you can only look at the Ocean. You cannot swim in this place, as there is a strong current and stones. The view from the window in the end, frankly, is not Maldivian. Let's get back to the service: as soon as we arrived and discovered the lack of what we needed, we decided to call the reception. What do you expect to hear when you call the front desk at a 5 star hotel? "Stay on the line, you're third in line" is what we heard. I have visited many places: both in the remote corners of our Motherland, and in many other countries, but I have not seen anything like this. The guy at the reception said that they didn’t have slippers in principle, they would bring bathrobes, they sent the adapter to look for a person in other rooms (! ) As a result, they brought dirty slippers with women’s hair inside and a poorly working adapter (that is, due to poor contact, it worked , then no).
The next day we went to breakfast and were also a little shocked that we were going to the Maldives, but somehow ended up in Turkey, and not in the best hotel. A huge number of people, everyone is fussing, looking over your shoulder, almost there is a battle for food. The food is pretty mediocre though. The emphasis is apparently on tourists from China and India. Basically, everything is laid out in saucepans with lids that are inconvenient to open. There are no fruits, we practically did not eat them. There are no freshly squeezed juices (even for a fee, only packaged, poured in containers. It tastes like "yuppies". Naturally, no one will pour coffee or tea for you - everything yourself. You are in a 5-star hotel (! ). It is very difficult to resist sarcasm No seafood. After all this, we went to the manager Abdullah in the hope of finding understanding from him. He reacted very coolly to all the problems we described, as if everything was as it should be.
There were no apologies for anything. Regarding the fact that the Ocean Pool Villa does not have access to the ocean, it was said: "everywhere in the description it is indicated that there is no access to water. " In fact, this is a lie, since even on the website of the Kandima hotel there is not a word about this. On the contrary, it is said that our accommodation has absorbed the best of the beach villa and the water villa (Aqua villa). I don’t know what he absorbed there, but we ended up having to walk to the common beach for 10 minutes in the heat - in order to actually see those Maldives, for which we had come such a long way.
More abstract)
- there is no one in the pool bar, then there are no bananas for a cocktail. There are no bananas on the tropical island (! ). At the same time, they are sometimes eaten at breakfast. Mystic.
- Internet on the whole island is below average. We tried to watch movies in the evenings - it never happened, everything slows down.
- There are problems with entering the sea on most of the island - everywhere there are either stones or shells.
- There are a lot of people on the island, noisy and uncomfortable
- Managers always promise something and immediately forget about it. That is, no feedback.
- Do not expect an individual approach to you. The number of staff clearly does not match the number of clients. The level of knowledge and skills of the staff leaves much to be desired.
- It is inconvenient to move around the island - there are "buses" but quite rarely and often there are no more places in them.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Stylish and dynamic hotel
- Great hotel with a big area
- Terrible service, food, very noisy and crowded, bad internet. What 5 stars?!
- Unusual Maldives
- Nothing bad happens in the Maldives
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