Смешанные впечатления Mixed impressions

We chose this villa, as the tour operator Join up assured on its website that this is class “A” accommodation.
I want to say right away that the renovation is good, fresh, the room is nice. But there were a lot of shortcomings that affected my assessment.
Upon arrival, we were met by a cleaning lady who does not speak either Russian or English. With grief in half, she showed us our room and TAKEN OUR PASSPORTS. Nobody warned us about this. It so happened that the next day we went for a walk on a yacht for two days, respectively, we really needed passports, but no one returned them, not to mention that you can’t buy a local SIM card without passport data. With grief in half, we were able to achieve what we were promised to bring out early in the morning, but the question of why it was impossible to just take a picture of them, or return them after 1-2 hours, remained open.
Wi-fi works fine, but sometimes it happened that in the evenings it was terribly stupid.

We had one veranda for two rooms. By the way, it is very dirty there, and getting into the second room through the entrance to the veranda is VERY easy. So you can't leave anything of value in the room.
Bed linen was changed once in 10 days, they wrote about it at the entrance.
Hot water runs out very quickly, hardly enough for one person, and while it's hot there is no problem, but we caught three days of rain and weather ~ 20•, it was unpleasant.
Be prepared for the fact that no one will throw out your trash and bring toilet paper, we bought it ourselves. For 10 days, 1.5 rolls seems to me not enough.
The only thing that the cleaning lady did for us was to change the towels twice, the linen once. This is where their functions are limited.
By the way, for the first five days we had an absolutely smelly bedspread with which we supposedly had to make a bed (it was simply unrealistic to do this because of the smell).
Well, at the end of the holiday, another surprise awaited us - check-out at 10:00, late - a fine of 100 €. There is no reception, wait with your suitcases wherever you want. We had to go to a cafe and hang around for three hours before the transfer.