отвратительный отель с такой же хозяйкой disgusting hotel with the same owner

At the travel agency, we chose a studio room with a kitchenette (large room 24 sq. m. ) Upon arrival, we were met by a maid, showed us a room on the 1st floor with a kitchenette, where there is no separate terrace and there was a damp smell in the room, lighting it was like being in a basement. As a result, we asked to see another similar room on the 4th floor, to which she replied that they didn’t have one and showed us a tiny room without a kitchen. We had to agree to the 1st floor, as there was a kitchen, for This is the number we paid for. As a result, we had: mosquitoes pestered us day and night, it was impossible to open the door. On the second day, our sewage clogged, although we didn’t even cook, everything was clogged up to us. , the water stood as if the maid was in I didn't see this emphasis. As for the TV, there was only one Russian channel, and that without a picture, only sound. The refrigerator howled so that it was impossible to sleep, it wildly got on my nerves. The cleaning was of poor quality and was carried out every other day, the sink was not washed once in 10 days. The huge disadvantage of the 1st floor was that it was noisy, since the terraces were in the same yard, which created a lot of inconvenience, the double-glazed windows were so thin that did not protect from the noise of the nearby road, along which motorcycles endlessly traveled. The attitude of the hostess to the guests was disregard, taking our passports did not return until we demanded them, as for breakfast, she did not bother to tell where they were, she did not even look at the voucher that we had meals included. Another very important point, thanks to the representative in Montenegro from R-tours, we are a little
we weren’t late for the transfer, because in the afternoon she wrote one check-out time, and then when we turned on wi-fi in the morning, since it didn’t load in the evening, the check-out time had already changed by as much as 30 minutes, but we saw this SMS only in the morning and were in I was shocked, since we had 5 minutes before the transfer, during which we had to run to the stop. , and all thanks to such a "sensitive" attitude towards our guests. After talking with our neighbors, we realized that these problems arose not only with us, everyone was extremely unhappy. I would like to emphasize that we have already rested in Montenegro for the 4th time, but we have never seen such a terrible attitude and service. Therefore, before you stay in this villa, think 10 times!!!!!! !