Готель не зайшов The hotel did not enter

The hotel was recommended by a tour operator. Transfer by bus Kyiv-Budva. Upon arrival, and we arrived early at 9:30 a. m. , shots were fired, we settled in even a little earlier than 2:00 p. m. , somewhere around 12:00 p. m. Since I was waiting in the lobby, I saw the eviction process (until 10:00 a. m. ) and the preparation of rooms for check-in. I have a double room, my main requirement is the presence of a balcony, because I smoke, and in general, to sit in the evening, admire the views, etc.
In the room there is a large bed, a soft spring mattress, several bedside tables (when I opened one drawer, there was garbage, some crumbs) - therefore I decided not to use the drawers, but to place everything on the surface, there are not many things. There is also a large built-in wardrobe with the shelves are lined with romers, there are several non-removable hangers. A small refrigerator, in which there was even an ice mold, although the remains were also floating in the mold, I hope, ))) cheese. A kettle, two cups are on the refrigerator. A flat-screen TV, there are even Ukrainian channels -1+1 and Expresso.
The bathroom is very compact, a part is allocated for an oblong triangular shower, the widest place is 30 cm, an old-fashioned hair dryer, a pedestal sink and a "throne" toilet. Everything is clean, washed.

After the journey, I wanted to take a shower, hot water without problems, they left me 2 bottles of shampoo and 2 bars of soap. Now there is a problem with the towels - they are pretty frayed at the edges, like a fringe. Well, well, I think, maybe they were in a hurry to move in, it happens.
I want to add that the towels are changed every day, although they give 1 bath towel for the hands, a small one. I came across an average towel every other day, that is, good for hands, on another day - average. Somehow...
Bed linen has not been changed yet, I hope they will.
There is also a garbage can in the room, where the garbage should be taken out, but today I was in for a surprise - a small amount of garbage that I left behind - a plastic bottle of water, an empty pack of cigarettes and some receipts, and my 2 cigarette butts were waiting for me on top . SURPRISE.
Balcony - two chairs, a table - in principle, everything corresponds to the photo of the hotel. But even here, the surprise ashtray is not washed, not at all.
Wi-Fi is weak, periodically does not pull. Separately, there is no sound insulation. You can hear people walking in the corridor, neighbors behind the wall, and the sound of the sewer system.
I want to say that the hotel does not live up to the declared 4 stars, I will not come here again.