Ужасный отель Terrible hotel

Rested with my husband in February 2018. We arrived at the hotel between 14-15 hours, but the room was not ready. Waited over an hour. The girl at the information desk promised to clarify the readiness of the room and never returned. We were very tired, the heat was terrible, and the hotel staff explained to us that they had all the rooms occupied and ours had just been vacated, there were no others. Then the question is: Why do you allow a room to be booked on Booking if it is busy? ! The attitude of the staff is terrible, sour "sorry" through gritted teeth and turn away. In the end, we were finally given a number. We had a deluxe booked. Upon entering the room, a strong musty smell hit my nose. The furniture in the room is old, glass and mirrors are dirty. in fact, everything there is dirty and the plumbing and the floor and the bed. The information desk girl who escorted us to the room asked the question on duty whether we were satisfied with our number. To which we replied that we were not happy that it was dirty and stinky here.
Apparently, the question was rhetorical, she said that there were no more rooms available and left. Next, we found that the refrigerator is locked, it is in the room only for the mini bar. You do not order a mini-bar, you do not use a refrigerator. Horror. Then the bartender came to replenish the mini-bar, I asked to leave the refrigerator open to supply water. He put our water in the refrigerator and closed it again, and left! Yes, he also asked how our number was, we said that we were not happy with him and it would not hurt to get out. He said that someone would come, but we did not wait for the cleaning. The question is, why did we wait so long for our room to be cleaned, but it is still dirty? ! There are no bathrobes, slippers, baths in the room. There is a dirty, smelly shower with a slippery floor and no lighting. The wall adjacent to the room leaked water, while taking a shower, water was poured into the room. Dirty water was pouring from the ventilation above the toilet. Audibility in the hotel is colossal.
It feels like there are no walls at all. This is all reinforced by the absence of a wall in the bathroom. Made it so that all bathrooms on all floors are united in one space. They wondered why this was done, but they did not find a logical answer. You can hear everything down to the smallest detail in the bathroom, as others do their business in the toilet. Nightmare! The pillows are very old, there is almost no filler, the synthetic winterizer is crumpled into a heap, you sleep as if on stones. Took half board. for dinner there was spoiled fish, the food is not tasty, mostly local spicy dishes. Suffered indigestion from their food. The hotel has a lot of local or Asians. I don't know who these people are who write about cleanliness in this hotel, about delicious food. Reviews that we were led to when choosing a hotel. These people either did not rest there at all, or these are custom-made reviews. Definitely, this is not a 5 star hotel, and not even 4. Troika is possible.

The only positives are the proximity to the beach and the view from the room. All rooms in this hotel have a sea view, so if you are told that you need to pay extra for a beautiful view from your room, know this is a scam. The hotel already included everything in the price. In addition to the price in the reservation, the hotel charged us an additional 30% for service. Okay, if it was there at the proper level, it would not be so insulting, the service there is good. The location of the hotel is not good. It is located in a remote village. Therefore, you will have to spend all the time in a hotel where there is no animation. But the fire alarm goes off all the time, day and night. Not only is it a terrible pillow, high audibility, but the fire alarm is also triggered. They dreamed of leaving as soon as possible to get some sleep.
We regretted not taking a hotel in Bentota, where the beach is better.
Hotel Citrus is strongly not recommended.