Сицилийский отель Sicilian hotel

I want to share my sad story about a trip to Italy. We have always traveled through the Sodis company, where we were always warned about all the little things when choosing a hotel, but this time we decided to go through a direct tour operator. Everything didn't work out right from the start. We could not find a transfer at the airport, we looked for it for about an hour, but we never found it, we took a taxi and drove to the hotel on our own. This Grand Hotel Atlantis Bay turned out to be completely focused on holding weddings, in this regard, the staff did not show much attention to other guests, even tips did not help us. The level of service is low, room service practically does not work, because. all the waiters are busy at the wedding. Sunbeds on the beach and the pool are taken out only by 10 am, and they are taken away at 5 pm (because they are needed at the wedding). In addition to the noise of the trains (which, thank God, we were warned about), until one in the morning we had to "enjoy" the sounds of the celebration. And at the end of the holiday, we were generally asked when we were going to leave, supposedly tired here with constant complaints! I wonder why the manager, when choosing a hotel, did not pay attention to such a feature of it?