Все плохо Everything is bad

Right now we are in this hotel, arrived on August 3 for 12 days. We bought a ticket from the St. Petersburg Tourist Sphere. So, in order: our tour cost 300 thousand rubles for three people with a flight from St. Petersburg, according to the all-inclusive system. We arrived at the hotel at 16-00, the Seshire transfer, the driver drove the car ugly, one would think that he did not have a license. We got 2 and a half hours, he scorched as best he could, aggressive driving on his face.
In the hotel itself at the reception, no one spoke Russian, which is a huge minus. They gave us the key to a double room even though we booked a triple room. After lengthy harassment, a baby cot was brought into the room, although my son is 23 years old. And they were very surprised that we were not happy. As a result, only a day later, thanks to our guide Sergei, who intervened at our request in this matter, we received the triple room we paid for, the keys to which were brought to us, even by the hotel manager.
A certain Nicholas, an obvious Russophobe, works at the reception, constantly pretending that he does not understand anything. As our guide explained to us, the hotel is in the process of transitioning from the all-inclusive system to the HB system, so now those who bought tours earlier, still using that system, have a hard time, we have 20 people with bracelets today, all The rest are all paid in cash. And these 20 people directly infuriate the entire hotel staff, because they have to pour something or give it for free. There are almost no Russians in the hotel, it is strange that this hotel entered the Russian market at all. Only Israelis rest here and the service is designed exclusively for them, no one deals with the rest of the minority and is not interested. All the reviews that I read on this site do not reflect even half of the reality. Do not believe those who write obviously custom, suspiciously positive reviews. The hotel is clearly overpopulated with local tourists, the pool looks like an anthill, it's just a garbage dump around it, I can't describe it otherwise. It is not 200 meters to the sea, as they say here, but half a kilometer and back the road is uphill and there is no direct access to the sea. Tourists use the beach of the Herods Hotel, sunbeds are provided free of charge. That is, you can’t just walk to the beach and back, in the heat of 40 degrees, it’s not so close, it’s 15 minutes on foot, this is a very big minus of the hotel. Apparently the place for the beach is being cleared in front of the hotel, but when it will be unknown. I don’t understand those who wrote in the reviews the words "amazing", "beautiful", etc. , the hotel is not for Russians. "I am attaching fresh photos taken yesterday, in support of my words. All those who leave reviews admire the food, ordinary food for a four. Who eats only pasta at home and dumplings, so cool, but nothing special. About the vaunted SPA in the hotel. The people as well as the pool, the stink of bleach and complete devastation, everything is in decline and needs obvious repair. Nobody is puzzled by the cleaning of the territory, plastic glasses, bottles, garbage can fall for several days. More than a foot here. I advise you to pay extra and choose another hotel if you do not want to relax in the garbage.