Fraudulent "partner offer" on booking

Written: 16 august 2024
Travel time: 5 — 6 august 2024
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 2.0
Cleanliness: 1.0
Food: 4.0
Amenities: 2.0
I chose this hotel because of the photo, description and rating on booking. com.
Upon check-in, I was given a room that in no way matched the description and photos that were shown to me during the reservation.
Even the door of the room shows how bad everything is: it has a crack around the lock. An empty room with two single beds. The room does not have a sofa, which is mentioned in the description. There are empty kitchen furniture, an electric stove (instead of the declared microwave oven) without dishes, an electric kettle, a refrigerator, 2 cups and 2 glasses. At the same time, the rules prohibit bringing food into the room.
There are no ironing facilities in the room, which are mentioned in the description. There is no carpet in the room from the photo.
In the rusty shower cabin, the previous guests lost the lid from the cosmetics, which the workers of the "hotel" never removed before giving us the room. The once white towels are so old that they have turned gray.

Terrible soundproofing: everything can be heard from the corridors and neighboring rooms. The refrigerator makes sounds similar to drilling the wall of the room with a perforator (loud and disturbs sleep).
The beds are so uncomfortable that, not being able to sleep on them, we woke up at 5 in the morning because our backs started to hurt from the uneven and hard mattresses.
Housing is more like a hostel than a hotel (there are hostels better than this "hotel").
The staff is formally friendly, but they don't solve problems (they just say "must work" and go back to their business).
Breakfast was normal (nothing special, but not bad either). The only thing I liked there was the sweet pastries from the breakfast.
DO NOT RECOMMEND.
Translated automatically from Ukrainian. View original

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