Разочаровал Disappointed

So I had a rest this summer in the hotel "Croatia" (hotel "Croatia") in Croatia (p. Cavtat)
+:
view from hotel, rooms, beach;
Fresh air (the hotel is located in the forest);
Quiet and peaceful in the hotel;
Free WiFi
close to the village;
A car that takes you to the village (free of charge) and the beach, but you still need to walk (5-10min); without a car, you need to walk up the stairs, since the hotel has a mountainous area for 15-20 minutes
I didn't find any others.
-:
I will write everything down point by point and briefly, so as not to waste time on a long story:
1. Terrible infrastructure:
-mountainous terrain, forest,
- a lot of mosquitoes
- steps everywhere to get into the city, to the beach;
2. Housekeeping:
-do not vacuum or only once a week, which was surprising in 5 *;
-The bed was changed on request after 9 days (I rested 14 days in total)
3. Service low:

- there are a lot of working personnel, but they work poorly without fulfilling their duties (they do everything slowly, or in some cases it is necessary to forcefully ask for something and force them to do it)
-When requesting an additional key, they did not ask for documents or initials, which once again confirms the lack of professionalism and that the hotel has unorganized staff, since not professionals work, but students
- not everyone has badges
4. The hotel has 3 elevators, which are too small and non-functional, so again you have to walk;
5. There is no animation and nothing to do both during the day and in the evening (theoretically, the hotel had 2 animators and some kind of "animation program", but I rarely met animators and they were boring and a maximum of 5-6 people from all over went to their proposed activities hotel;
-the work of the animator was until 6 pm and after that we asked why there was nothing for which we were told to go to a bar on the beach and they couldn’t offer us anything more. Once a week, a mini disco for children worked where it was not interesting for the children themselves (again, there are enough children in the hotel and there were 3-4 children on the dance floor along with the animator, everyone else just ran or walked in another place). I also worked once a week the so-called club in which the discotheque of the 70s was held, but the music played quietly on it and all the people (40-65 years old) sat like in a bar and drank something without dancing;
6. Far from the beach, unwritten, entry into the sea on the steps;
Another disadvantage are uncomfortable lying on the beach
The towels that are given out on the beach are small, leaky and dirty in places, so everyone takes 2, which was also surprising in the first days.

So, the hotel is designed for the pristine and, as for me, they will be bored there. I don’t know for what audience it was built, but having visited many hotels in the world (in particular in Croatia), I can say that the hotel is far from ideal and represented by 5 stars. If you choose a hotel in Croatia, then I advise you to go near Dubrovnik or if you consider the option with the village of Cavtat, then this is only Albatros 4 * which by all criteria overtakes the Croatia 5 * hotel, because one of its drawbacks is that it is relatively far from the village (20min).
The impressions of the hotel were not very good and one more time I would definitely not choose it and not go there.