The staff is the weak link

Written: 30 june 2021
Travel time: 28 may — 2 june 2021
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 5.0
Cleanliness: 8.0
Food: 7.0
Amenities: 9.0
Despite the very beginning of the season, the hotel was packed to capacity. Apparently, because half of the hotels in the area had not yet opened by the summer. The location of the hotel is excellent: it stands right on the beach, around all sorts of taverns and cafes, shops and rental offices. Unfortunately, there is no beach, you can sit on your towel for free or pay for a sunbed and an umbrella. The sun was already brutal at the end of May, so an umbrella is strongly recommended. Again, due to the very beginning of the season, the tax collectors for sun loungers reached us only once out of four days. Two sun loungers and an umbrella - 8 euros. The beach is excellent, the water is incredibly clear, I am very glad that I chose Bali. After lunch we went to Heraklion (45 minutes by bus) and Rethymno (30 minutes).
The hotel rooms are spacious and well equipped. The bathroom needs additional shelves and hooks, there was nowhere to put your bath accessories and cosmetics. Plus, there is no rim in the shower. Since it does not close completely, water leaked. Cleaning usually happened after dinner, cleaned cleanly, but for some reason hotel shampoos and gels were not replenished.
There are two pools with sun loungers on the territory, but there was no desire to swim in the pool, the sea is somehow more pleasant. Breakfast is good, but there was no natural coffee, brought only for an additional fee. And you had to wear a mask and gloves while you take food from the buffet (they gave you at the entrance).

The staff at the hotel is strange - at the reception it is either empty, or completely left people are sitting. The maids do the cleaning of the rooms in their own way, only they understand. At breakfast, everyone is also too relaxed. The rest of the hotel is good, but I would not strongly recommend it.
Translated automatically from Russian. View original