Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
2.0
Cleanliness:
2.0
Food:
2.0
Amenities:
4.0
ruined holiday!
for a long time they chose where to go to a warm country with small children, initially they thought cyprus, it turned out to be a little expensive for us, because we ourselves are from Misk. after an exhausting search, we chose Greece, it turned out to be affordable for us and offered five stars with breakfast and dinner, because we had already been to Potidea Palace in Greece and we really liked it, we gladly agreed! )
We flew to Halkidiki, ordered a personal transfer, we were met wonderfully and brought to the hotel))
And then it all started!! ! we booked rooms next to each other with double beds and a large sofa! We were met by the Guide Mouzenidis, she said we will be settled in the rooms by 15:00. We thought ‘’excellent’’ and went swimming in the sea! by 14:00 we were called to check in, and we went to the rooms! there we found two single beds pushed together and a single funny folding bed, on which, sitting on the edge, you can end up on the floor.
we went to the reception to figure it out for what reason we were given the wrong rooms that we ordered? we were told that they are doing us a favor that the rooms are nearby because our agency did not indicate this in writing! After calling the agency, they confirmed that it was indicated, but they cannot provide numbers, due to their absence! we were tired after the road, but my friend found the strength and went to swear, we immediately found a room with a sofa and two single beds pushed together! not far from this room there was another one without a sofa and supposedly overlooking the sea, but the sea was not visible from it))) we thought that we had come to rest and we would not spoil our mood! decided to rest and forget everything)
slept, went to the beach, it turned out that all the sunbeds are booked, there are towels on the sunbeds, or signs with the word ‘’reserved’’ ! ! They promised a private beach, got a municipal one! the hotel has two swimming pools, a small one for children and a medium one for adults!
You can take as many towels as you like! came to the reception to take a towel, they said wait a couple of minutes, waited 5 minutes, asked how much in their concept of a couple? I was answered 10 minutes, waited 10 minutes, asked where the towel was answered 15 minutes! the child came running wet from the beach he was cold!!! ! there were no towels! I asked to bring the manager of the hotel to deal with such situations, to which I received an answer soon to come !! ! a young man came out, not the manager asked what claims? I commented that I was waiting for a carpenter for half an hour, he answered “it will be soon”, and there was also a second situation: in the morning before going to the pool, we needed a safe, which turned out to be closed, called the reception and asked to open it! no one came, I decided to notify the not real manager about it! to which I received an answer, and after how long did you think he would come? in five minutes? I answered: maybe 10 minutes, but an hour has passed and still no one is there !!
We went to the beach, all the places are occupied, we had to leave things on the pool and take turns walking to the sea! but found the following problem! we were promised a sandy beach because we had small children! the entrance to the sea turned out to be pebbles, on which it is difficult for children to walk! we adults, going into the water up to our thighs under our feet, felt huge stones and a lot of ''sea urchins''!! ! swimming was dangerous! not to mention bathing children!!!
I am a working person and I need internet to work, I was promised wi-fi upon arrival, I was informed that it was only in the lobby! ! I thought at least in the lobby! went down, but found that it did not work ((((I was encouraged by saying that the line was simply overloaded, after some period it would work !! ! apparently, no matter how much I came, the line was overloaded)))
A little about the restaurant: eggs, sausages, bread, cucumbers, pastries for breakfast!
for dinner: there is a bit of variety) but you won’t find shrimp there even in rice) you shouldn’t ask about seafood at sea!
But of course, after everything, I decided to return to the reception and ask for a complaint book. to which I received an answer that there are leaves in the room, you can write a claim and bring it! but we all understand that this is not a complaint book and no one will consider it!
Once again I asked to invite the manager! a guy came again, supposedly a manager) and replied that there was no manager ! ! but he'll be here soon! at 21:00 the manager arrived and the representative of Mouzenidis arrived! we sat discussing our problems, but they could only help us in providing towels in the room! with everything else, they assured that there were enough places on the beach and there would definitely be for us) sea urchins are the inhabitants of the sea, this is a normal phenomenon! I asked to indicate this in the description of the hotel! why should vacationers think that they can swim in the sea)) give them vain hopes!
we are in the hotel for the second day, but we have a lot of impressions about it! ! they are not the best!
on the beach I watched a picture of how a child stepped on a sea urchin and he got needles from his leg! I regret that I can not provide a photo, but it would be inappropriate to photograph a screaming child with needles in his leg!
The majority of people in the hotel are Romanians, Bulgarians, Greeks! Russians will be typed 20%. All Russians are dissatisfied with the rest, they say they will not go to this hotel anymore, this hotel does not leave a good impression of Greece!
Being near the pool, we put a towel on the sunbeds! Serbs, Romanians, Greeks came) I don’t know who exactly threw our towels on the floor and lay down on sunbeds! We approached and said that these are our seats! and we are here to rest! they heard in response, but we didn’t know sorry) but we’re not going to get up! And what should we do in this situation? to fight with a healthy man? that is, we will also be infringed on our rights on vacation!
Swimming in the pool, we thought that there was a black fugue between the tiles! after snorkelling, we discovered that it is not a fugue - it is a fungus!
A little about paying by card, the terminal at the hotel does not work! I had to go to the village, cash out the money!
for a long time they chose where to go to a warm country with small children, initially they thought cyprus, it turned out to be a little expensive for us, because we ourselves are from Misk. after an exhausting search, we chose Greece, it turned out to be affordable for us and offered five stars with breakfast and dinner, because we had already been to Potidea Palace in Greece and we really liked it, we gladly agreed! )
We flew to Halkidiki, ordered a personal transfer, we were met wonderfully and brought to the hotel))
And then it all started!! ! we booked rooms next to each other with double beds and a large sofa! We were met by the Guide Mouzenidis, she said we will be settled in the rooms by 15:00. We thought ‘’excellent’’ and went swimming in the sea! by 14:00 we were called to check in, and we went to the rooms! there we found two single beds pushed together and a single funny folding bed, on which, sitting on the edge, you can end up on the floor.
we went to the reception to figure it out for what reason we were given the wrong rooms that we ordered? we were told that they are doing us a favor that the rooms are nearby because our agency did not indicate this in writing! After calling the agency, they confirmed that it was indicated, but they cannot provide numbers, due to their absence! we were tired after the road, but my friend found the strength and went to swear, we immediately found a room with a sofa and two single beds pushed together! not far from this room there was another one without a sofa and supposedly overlooking the sea, but the sea was not visible from it))) we thought that we had come to rest and we would not spoil our mood! decided to rest and forget everything)
slept, went to the beach, it turned out that all the sunbeds are booked, there are towels on the sunbeds, or signs with the word ‘’reserved’’ ! ! They promised a private beach, got a municipal one! the hotel has two swimming pools, a small one for children and a medium one for adults!
You can take as many towels as you like! came to the reception to take a towel, they said wait a couple of minutes, waited 5 minutes, asked how much in their concept of a couple? I was answered 10 minutes, waited 10 minutes, asked where the towel was answered 15 minutes! the child came running wet from the beach he was cold!!! ! there were no towels! I asked to bring the manager of the hotel to deal with such situations, to which I received an answer soon to come !! ! a young man came out, not the manager asked what claims? I commented that I was waiting for a carpenter for half an hour, he answered “it will be soon”, and there was also a second situation: in the morning before going to the pool, we needed a safe, which turned out to be closed, called the reception and asked to open it! no one came, I decided to notify the not real manager about it! to which I received an answer, and after how long did you think he would come? in five minutes? I answered: maybe 10 minutes, but an hour has passed and still no one is there !!
We went to the beach, all the places are occupied, we had to leave things on the pool and take turns walking to the sea! but found the following problem! we were promised a sandy beach because we had small children! the entrance to the sea turned out to be pebbles, on which it is difficult for children to walk! we adults, going into the water up to our thighs under our feet, felt huge stones and a lot of ''sea urchins''!! ! swimming was dangerous! not to mention bathing children!!!
I am a working person and I need internet to work, I was promised wi-fi upon arrival, I was informed that it was only in the lobby! ! I thought at least in the lobby! went down, but found that it did not work ((((I was encouraged by saying that the line was simply overloaded, after some period it would work !! ! apparently, no matter how much I came, the line was overloaded)))
A little about the restaurant: eggs, sausages, bread, cucumbers, pastries for breakfast!
for dinner: there is a bit of variety) but you won’t find shrimp there even in rice) you shouldn’t ask about seafood at sea!
But of course, after everything, I decided to return to the reception and ask for a complaint book. to which I received an answer that there are leaves in the room, you can write a claim and bring it! but we all understand that this is not a complaint book and no one will consider it!
Once again I asked to invite the manager! a guy came again, supposedly a manager) and replied that there was no manager ! ! but he'll be here soon! at 21:00 the manager arrived and the representative of Mouzenidis arrived! we sat discussing our problems, but they could only help us in providing towels in the room! with everything else, they assured that there were enough places on the beach and there would definitely be for us) sea urchins are the inhabitants of the sea, this is a normal phenomenon! I asked to indicate this in the description of the hotel! why should vacationers think that they can swim in the sea)) give them vain hopes!
we are in the hotel for the second day, but we have a lot of impressions about it! ! they are not the best!
on the beach I watched a picture of how a child stepped on a sea urchin and he got needles from his leg! I regret that I can not provide a photo, but it would be inappropriate to photograph a screaming child with needles in his leg!
The majority of people in the hotel are Romanians, Bulgarians, Greeks! Russians will be typed 20%. All Russians are dissatisfied with the rest, they say they will not go to this hotel anymore, this hotel does not leave a good impression of Greece!
Being near the pool, we put a towel on the sunbeds! Serbs, Romanians, Greeks came) I don’t know who exactly threw our towels on the floor and lay down on sunbeds! We approached and said that these are our seats! and we are here to rest! they heard in response, but we didn’t know sorry) but we’re not going to get up! And what should we do in this situation? to fight with a healthy man? that is, we will also be infringed on our rights on vacation!
Swimming in the pool, we thought that there was a black fugue between the tiles! after snorkelling, we discovered that it is not a fugue - it is a fungus!
A little about paying by card, the terminal at the hotel does not work! I had to go to the village, cash out the money!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Great stay
- ruined holiday!
- No wonder I chose Kassandra Palace
- Great family vacation
- Greece is good, but the experience of the hotel was not the best...
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