Неудавшийся отдых. Failed vacation.

The hotel, according to Vilar employees sitting in the hotel, is not four stars, but three plus at the price of a four. Rest mainly Russians, Serbs and Bulgarians. EVERYONE for the future - when booking a room with a sea view in building 1, you should make a clarification - do not offer the first floor. From the first floor, the sea can be seen between the bushes and trees. The Greeks do not respond to a request to change the number in any way. The answer sounds like this - we also consider this floor with a sea view. And no one needs your opinion here and it doesn't matter. The answer of Julia (a girl from Vilar) to a request for help - do not pay attention, relax and rest (I am writing verbatim). We got room 1104 - the balcony door was broken in it, after the rain, water flowed into the toilet bowl through the ventilation system from above and we were not able to use it, even within an hour after the rain stopped, the doors of the shower cabin did not close well and the shower head do not attach to the wall, I do not write about the rest of the trifle. On the request - at least to fix the attachment of the shower head, I received an answer that in some rooms this attachment is not provided. At night, I got the impression that the whole hotel washes and uses the toilet for its intended purpose - the noise of water and everything else interfered with sleep. On the fourth day of our stay, we ran out of liquid soap. No one was in a hurry to pour it for us, although the tip was regularly taken. We are not proud people bought soap ourselves. The maid folded the sheets exactly for us, changed the towels for ordinary white washed ones and washed the floor in the toilet, it would be better if she vacuumed it. At the end of our first visit, in the room behind the curtain, when we were checking if we had forgotten something, we found someone's player standing on the charger, reported this to the reception. If the maid had vacuumed in the room, she would have found him sooner. We don't know how long he was there. I came to the conclusion that in building 1 on the ground floor all the rooms are broken and look unsightly, although another feature was that all my neighbors were Russian. On the beach, I noticed - in addition to yellow beach towels for a deposit of 20 euros, there were similar white branded towels. The question arises, where did these towels come from? I had the opportunity to find out about this later, because on the second arrival at the hotel in a room on the second floor, I found just such branded white towels. That is, visitors to the first floor were denied the use of branded towels, and the room on the second floor of the first building was cleaner, the sounds of water in the pipes did not bother us, and for the first time we saw that they were vacuuming here.
You should not count on the help of Vilar's employees in resolving the issue of resettlement. They do not have the right to vote and do not particularly try to do something. Although the first floor of the first building is not the worst option. There is also a standard with a view of the stairs in the yard. When we were there, they tried to settle our compatriots. They did not agree, they were told that they had paid for the standard, and this number is just related to it. People sitting in the lobby of the hotel did not achieve anything - they took the money and left.
The food is not bad. You won't be left hungry.

For myself, I concluded - it's a pity the money spent on an inappropriate hotel.