Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
4.0
Amenities:
1.0
We stayed at this hotel at the beginning of August 2021. We booked through a tour operator Tez tour with a departure from Moscow. When booking, they indicated that we were going on a honeymoon and when we checked in at the reception they saw this, they said "Congatulations" and that's it, no towels with hearts in the room or, God forbid, a plate of free fruit. They settled us earlier, thanks of course, we arrived at the hotel around 10 am, settled at around 11.30. A room is simply not even called a number, it’s more like some kind of barn in which there is only a bed (it should be noted that we had 2 single beds connected together - well, honeymoon! With an under-mattress on top, which didn’t even fit in size , constantly moving out, and we fell in turn into the middle of this home-made double bed), 2 dead bedside tables, a TV stand (aka a dressing table), and a built-in closet that was dirty and dirty with plaster.
The plaster was crumbling from the walls, the suitcase that stood against the wall was all covered in it, even falling asleep inside.
The bathroom is a nightmare, creepy little shower crap with a creepy, permanently sticky, battered curtain. The pressure and temperature of the water in the shower are arbitrarily regulated: the chances of washing with hot water after 11 pm tend to zero, you will get a little warm at most. The pressure either barely goes, or abruptly begins to pour with all its might. Do not turn around in the room at all! The level of cleaning - it simply does not exist !! ! A centimeter layer of dirt on everything: from the floor to all bedside tables and cabinets!! ! The Russian cleaning lady is stupid and mediocre, apparently she considers her job only to make the bed somehow every 3 days: I put the results of her cleaning in the photo, and making the bed, and everything else. Specially photographed after we were gone all day, and she sort of cleaned up.
At the same time, okay, they didn’t clean up with us, they didn’t even bother to clean up after previous guests! Other people's hair was lying everywhere, everything was dirty, just awful!
Since the number, as I understand it, we were already given the best one available, and we were terribly tired after a night flight, then I just took a rag and wiped all the surfaces before putting my things on them. What level of hygiene and covid prevention can be discussed in this hotel?? ? But in the dining room (I can’t call it a restaurant), you must definitely wear a mask and gloves, otherwise it’s covid! And nothing, maybe you need to first learn how to clean the rooms, besides covid, there are actually other diseases! Yes, and it can be transmitted from old guests with such cleaning! The cleaning lady, having said that we were Russians, apparently relaxed completely and decided that her work was over. She only dared to make remarks to us that, you see, in our shorts we bring sand from the beach!
This is just arrogance that knows no bounds! There is no such terrible service anywhere! We were in a 3 star hotel in Sri Lanka, so there the level of service and cleanliness, the friendliness of the staff, was just a million levels higher. And this, excuse me, is Europe after all! In general, having traveled around the island, we realized that everything in Crete is like this: dirty, not well-groomed, there are abandoned places, garbage, the population doesn’t care about anything, the attitude towards tourists is terrible (again, maybe this is the same for Russians? ), so the hotel is not really began to get out of the general outline.
To complete the adventure at the hotel, as we had an evening flight, we asked to extend the room, as there is not a single place in the hotel where you can normally take a shower and change clothes, except for the rooms. So, paying 30 euros! we had to first check out of our room, then wait until 13.30 until they deign to prepare a replacement room for us, because ours was too good and they needed it for new guests.
So, having entered the shift room, we realized that it was still a sin for us to complain. The air conditioner, which, by the way, costs 6 euros a day, simply did not work (apparently the freon had run out), it blew nasty warm air. There was a terrible smell in the room. The room itself is even older than ours, the bedside table under the TV has probably been standing there since the 60s at least, all shabby and trashed, 2 beds on the sides of the bedroom (if you can call them that) - it's like recesses hollowed out of clay in a cave for a mattress, with a terrible same shelf, reminiscent of some unfinished fireplace, in the middle. I don’t know, maybe someone finds some kind of romance in this, but as for me, this is some kind of interior from the Stone Age! Of course, there was a centimeter layer of dirt there, but since we, in fact, only needed to wash and change (for 30 euros then), we hurried to get out of this horror home and never return to this garbage hotel.
As for the food: nothing special, from the word at all, again, compared to a three-ruble note in Sri Lanka, breakfasts are so-so, the same scrambled eggs and dried sausages every day, no scrambled eggs to order and everything else. The greed of the hotel knows no bounds: even water at dinner is charged!! ! I have never seen this anywhere! On the first day, I went to a large tub of water, from which guests from the Sergius Hotel, whose restaurant we used, calmly poured water, poured half a glass of water to clean my throat, so the bartender immediately jumped up and began to swear that water was paid and did not need to be poured from there! Once we wanted to have some tea with cakes at dinner, so they brought us a tattered bag of Lipton and 50 ml of boiling water for 2.5 euros! And this is in your own hotel, where you have already paid for dinner!! ! Not in a restaurant on the street!
The Libyan Sea was very dirty with huge waves. If there is nothing to do, then go, but it is better to find other entertainment. Balos - advertised without antlers. The locals themselves do not understand what kind of seas merge there, judging by the map, none, there is only the Mediterranean. Gramvousa is a very cool place. We couldn’t climb the fortress, it’s very hard in the heat and a very steep climb, but the water in the sea is something! Very transparent, turquoise. I advise you to take a private boat, and not a big one, in order to control your time yourself, because on the big one it’s only an hour and a half to Gramvousa and 3 hours to Balos – there’s nothing to do there for so long. Balos was very dirty, all in dead algae, which they seemed to want to remove, but then scored, like everything else on the island. We also went for a walk in the evening to Malia: a beautiful old town with atmospheric restaurants.
Heraklion is the most terrible and dirty city of the island, the terms of unkemptness, garbage and abandoned. They wanted to enter the fortress, which is open until 20.00 according to the schedule, so they didn’t let us in at 19.35! Well, okay, we have seen enough of their toilets and the fence along this fortress, we had enough.
In general, I didn’t like Crete, they didn’t expect to see some unkempt, murdered version of Turkey in a European country with, moreover, a boorish attitude towards tourists at every turn. If you do not need a Schengen, it is better to go to Turkey or Asia. But if you really want to see with your own eyes, then at least carefully choose hotels: I don’t see any sense in taking too expensive, you won’t see the service anyway, you need to choose something in between.
The plaster was crumbling from the walls, the suitcase that stood against the wall was all covered in it, even falling asleep inside.
The bathroom is a nightmare, creepy little shower crap with a creepy, permanently sticky, battered curtain. The pressure and temperature of the water in the shower are arbitrarily regulated: the chances of washing with hot water after 11 pm tend to zero, you will get a little warm at most. The pressure either barely goes, or abruptly begins to pour with all its might. Do not turn around in the room at all! The level of cleaning - it simply does not exist !! ! A centimeter layer of dirt on everything: from the floor to all bedside tables and cabinets!! ! The Russian cleaning lady is stupid and mediocre, apparently she considers her job only to make the bed somehow every 3 days: I put the results of her cleaning in the photo, and making the bed, and everything else. Specially photographed after we were gone all day, and she sort of cleaned up.
At the same time, okay, they didn’t clean up with us, they didn’t even bother to clean up after previous guests! Other people's hair was lying everywhere, everything was dirty, just awful!
Since the number, as I understand it, we were already given the best one available, and we were terribly tired after a night flight, then I just took a rag and wiped all the surfaces before putting my things on them. What level of hygiene and covid prevention can be discussed in this hotel?? ? But in the dining room (I can’t call it a restaurant), you must definitely wear a mask and gloves, otherwise it’s covid! And nothing, maybe you need to first learn how to clean the rooms, besides covid, there are actually other diseases! Yes, and it can be transmitted from old guests with such cleaning! The cleaning lady, having said that we were Russians, apparently relaxed completely and decided that her work was over. She only dared to make remarks to us that, you see, in our shorts we bring sand from the beach!
This is just arrogance that knows no bounds! There is no such terrible service anywhere! We were in a 3 star hotel in Sri Lanka, so there the level of service and cleanliness, the friendliness of the staff, was just a million levels higher. And this, excuse me, is Europe after all! In general, having traveled around the island, we realized that everything in Crete is like this: dirty, not well-groomed, there are abandoned places, garbage, the population doesn’t care about anything, the attitude towards tourists is terrible (again, maybe this is the same for Russians? ), so the hotel is not really began to get out of the general outline.
To complete the adventure at the hotel, as we had an evening flight, we asked to extend the room, as there is not a single place in the hotel where you can normally take a shower and change clothes, except for the rooms. So, paying 30 euros! we had to first check out of our room, then wait until 13.30 until they deign to prepare a replacement room for us, because ours was too good and they needed it for new guests.
So, having entered the shift room, we realized that it was still a sin for us to complain. The air conditioner, which, by the way, costs 6 euros a day, simply did not work (apparently the freon had run out), it blew nasty warm air. There was a terrible smell in the room. The room itself is even older than ours, the bedside table under the TV has probably been standing there since the 60s at least, all shabby and trashed, 2 beds on the sides of the bedroom (if you can call them that) - it's like recesses hollowed out of clay in a cave for a mattress, with a terrible same shelf, reminiscent of some unfinished fireplace, in the middle. I don’t know, maybe someone finds some kind of romance in this, but as for me, this is some kind of interior from the Stone Age! Of course, there was a centimeter layer of dirt there, but since we, in fact, only needed to wash and change (for 30 euros then), we hurried to get out of this horror home and never return to this garbage hotel.
As for the food: nothing special, from the word at all, again, compared to a three-ruble note in Sri Lanka, breakfasts are so-so, the same scrambled eggs and dried sausages every day, no scrambled eggs to order and everything else. The greed of the hotel knows no bounds: even water at dinner is charged!! ! I have never seen this anywhere! On the first day, I went to a large tub of water, from which guests from the Sergius Hotel, whose restaurant we used, calmly poured water, poured half a glass of water to clean my throat, so the bartender immediately jumped up and began to swear that water was paid and did not need to be poured from there! Once we wanted to have some tea with cakes at dinner, so they brought us a tattered bag of Lipton and 50 ml of boiling water for 2.5 euros! And this is in your own hotel, where you have already paid for dinner!! ! Not in a restaurant on the street!
The Libyan Sea was very dirty with huge waves. If there is nothing to do, then go, but it is better to find other entertainment. Balos - advertised without antlers. The locals themselves do not understand what kind of seas merge there, judging by the map, none, there is only the Mediterranean. Gramvousa is a very cool place. We couldn’t climb the fortress, it’s very hard in the heat and a very steep climb, but the water in the sea is something! Very transparent, turquoise. I advise you to take a private boat, and not a big one, in order to control your time yourself, because on the big one it’s only an hour and a half to Gramvousa and 3 hours to Balos – there’s nothing to do there for so long. Balos was very dirty, all in dead algae, which they seemed to want to remove, but then scored, like everything else on the island. We also went for a walk in the evening to Malia: a beautiful old town with atmospheric restaurants.
Heraklion is the most terrible and dirty city of the island, the terms of unkemptness, garbage and abandoned. They wanted to enter the fortress, which is open until 20.00 according to the schedule, so they didn’t let us in at 19.35! Well, okay, we have seen enough of their toilets and the fence along this fortress, we had enough.
In general, I didn’t like Crete, they didn’t expect to see some unkempt, murdered version of Turkey in a European country with, moreover, a boorish attitude towards tourists at every turn. If you do not need a Schengen, it is better to go to Turkey or Asia. But if you really want to see with your own eyes, then at least carefully choose hotels: I don’t see any sense in taking too expensive, you won’t see the service anyway, you need to choose something in between.
Translated automatically from Russian. View original
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