Все плюсы были перечеркнуты одним сплошным минусом All the pluses were crossed out by one solid minus

Lived here for 17 days. But all the good points were crossed out by two cases, so I give this hotel a score / one / terrible for their disgusting and bestiality:
1. I went to the reception to ask if they had scissors, I had to cut something and the staff jokes for 100 dollars anything, I said no question, I'll pay : ) they are giggling. Is this a 4 star level? Shame
2. On August 4, at 5 am, we had to leave the hotel, then follow the metro to the train station and there take the train to Charles de Gaulle Airport for 40 minutes, since registration starts at 7 am. For the hotel and for the entire stay was paid on the first day, we were given a printout and informed that everything was paid for. On August 3, in the evening, I decided to play it safe and asked the manager if everything was paid for with us, since we have to travel 40 km to the airport with a 5-year-old child and with suitcases. One manager told us that there were no problems, well, I think, okay, we need to ask the other one, who changed, and explained that we would have to go to the airport early in the morning if we would have any problems, we were assured that no, then he had me as a bore he asked again, he said that everything is OK check-out will take 5 minutes no more. On the 4th of August at 5 am I unload my bags and the same manager says that you have not paid 99 euros of tourist tax. Also shows some file Iksel WHAT????!!!! ! We were shocked, we have to go to the suburbs with our children to still register, and this bastard says that you did not pay the fee. Okay, I think it’s more important to fly out and decided to solve this problem, we didn’t have cash because I didn’t count on such a surprise. This scoundrel said that until you pay for the hotel you will not fly anywhere, in his appearance he did not care at all! We offered to write a receipt, leave a card, a chain, find a way out, call the police, etc. . But this scoundrel stood his ground and my wife told me to send him and go to the airport. We left him a map, took our suitcases and left, then this man caught up with us and asked to pick up the map. Unfortunately, the end of the holiday in Paris was overshadowed by this situation and the piggy attitude of the hotel staff. Upon returning home, we described the whole situation to the hotel's email and we were told that they would talk to Yasin (the hero of the occasion) and hope that we had a good time at their hotel. No guys, I spent a disgusting time in your hotel and I don’t want to remember some of the pluses. Orevuar : (